Lead quality representative for company handling ISO, UL and other audit responsibilities. Manage customer complaints and corrective actions. Supervisor of 7 inspectors. Reduced costs by $70k by streamlining calibration and RMA processes.Leveraging Artificial Intelligence daily to improve efficiency by 30%

Lead quality person for company handling ISO, UL and other audit responsibilities. Lead customer service person handling customer complaints and corrective actions.

• Saved over $300k in material and labor reducing first time passing rate of blower assemblies• Created supplier scorecard and drive improvement of supply chain. Focus on on-time-delivery, cost, quality and responsiveness • Oversee supplier corrective actions, MRB, PPAP and approved supplier list with new supplier onboarding

• Improve sales growth with design of innovative products using Advanced Quality Planning.• Increased sales by $200K with introduction of new Vanguard Engines with zero customer complaints. Identified product risk and conducted design failure mode and effects analysis (DFMEA). • Reduced energy cost by $20k of manufacturing equipment. Optimized 800 degree C furnace.• Avoided 15% manufacturing defect rate before product launch. Discovered supplier error in size of fuel cap and corrected before start of production.

• Reduced warranty claims of Heater Bath Fans by $250K. Determined China supplier root cause of poor crimps and rivets and implemented corrective actions and control plans.• Reduced supplier defects by 60% over two years with over 20 supplier corrective actions.• Reduced supplier expenses by $600K. Developed new processes with powder paint coating, nickel plating and glass molding that reduced defects.• Increased sales by $50M and 2M units launching new Invent Bath Fan. Conducted production part approval (PPAP) on hundreds of components and final product parts. This included leading Process Failure Effects Mode Analysis (PFEMA), Control Plans, Gage R&R, and Capability Studies.

• Reduced oil pump manufacturing defects by 10% through design of experiments testing that optimized oil pressure and part tolerances that reduced rework costs by $50K.• Led new supplier part approval for over 100 parts that supported $1M cost savings initiative. • Company closed Milwaukee manufacturing location

• Improved electronic referral / supplier system that improved patient referrals from 44% to 60%. • North American Lean leader supporting 100 locations across the USA• Led and coordinated AAAHC Accreditation Program for Patient Centered Medical Home.

• My role was project manager, team member, mentor, and champion for continuous improvement that saved over $8M in financial cost savings.• Championed low cost component changes that reduced printed circuit material cost on average by 9% and projected $2.8M of expense reduction.• Led engineering team of engineering-to-order process that reduced backlog by $1M and decreased cycle time from 56 to 26 days.• Created and deployed an online new product development and green belt training toolkit used across the enterprise that reduced travel / training costs by $180K.• Led Field Service Engineering SAP error reduction project reducing errors by 50%.• Initiated and led X1 Lean Program that reduced excess inventory by over $30M. Implemented lean Kanban and improved inventory forecast accuracy planning methods. As a result was certified as a Lean Black Belt and promoted from level C to level D manager.• Reduced errors entered into SAP by Field Service Engineers by 50%. Created and implemented training for over 300 engineers that reduced cost of administration by $100K• Eliminated space needed in inventory where-house by over 50,000 square feet by eliminating excess inventory and redistributing materials to value add locations.• Received patent https://www.google.com/patents/US9657498 for new product launch improving reliability by several years

Supported improvement efforts towards Process Excellence that include training and project leadership at a plant with 500 personnel. Mentored and trained senior leadership towards green belt certifications. Additional responsibilities and accomplishments included:• Improved jet engine rotor blade manufacturing by implementing a laser measurement device on the rotor grind operation. This resulted in reduced labor time from 24 to 12 hours while improving the quality resulted in reducing engine test failures by over 10%. Overall savings realized: over $200k.• Improved Gage R&R Tool Room efficacy by 2x through MSA Training and Analysis

Managed Manufacturing / Quality Engineering, ERP systems, Logistics, and Facilities for privately owned venture capital funded start-up company supplying intelligent sensing solutions and wireless based data acquisition products. • Motivated 25 people with continuous positive and constructive feedback.• Implemented ISO and FAA procedures and attained both certifications.• Raised quality by improving on-time customer orders from 45% to 90%. Managed communications and aligned priotities with customers and reducing cycle times by 50%.• Resolved many technical problems by getting to root cause using Six Sigma and Teamwork.• Other roles included Operations and Account Manager.

Corporate operations interface with three manufacturing sites (600,000 sq. ft. total) in Minnesota and Mexico, leading new product introductions, cost reduction and quality improvement projects. Examples includ refoot printing manufacturing outside the United States and reducing external warranty problems from 7% to 3%.

Six-Sigma Black Belt leading quality and cost reduction projects with cross functional teams. Processes included optics, clean room, ergonomics and workstation design, assembly, testing, polish and wafer processing. Certified with multiple projects delivering over 5M in first years savings and benefits and promoted three times to from junior to senior engineer.