Ben Stef Email & Phone Number

New York, Ny, Us

Supporting the organization's Employee Platforms as an Infrastructure Engineer by maintaining the company's communication and collaboration systems such as Zoom, Adobe Connect, Cisco Call Manager, and other Enterprise Video & Voice platforms for all of JPMorgan employees (~300k).Assisting the Communication and Collaboration Product Managers and Platform Owners by making sure the platforms follow their respective timelines.Providing assistance and support for the SaaS applications by maintaining documentation, system patches.Providing guidance and feedback with the internal App Development team on system architecture and design input as well as user experience excellence.

Us

This is a hobby and side work. I mainly consult friends and family and other close acquaintances on their technology needs.Services included but not limited to:- Computer Support & Repair- Website Development (Squarespace, Wix, etc.)- Web traffic DNS- Security (firewall, spam, virus malware)- Custom Desktop Computer Assembly- Computer Upgrades and Configuration- Network Support & Design & Mainenance- Home Network wired & Wireless- Home Automation- Data Backup Assistance- Cloud solutions (AWS, GCP, Azure)- Email Solutions Cloud

New York, Ny, Us

Provided Datadog customer’s technical support for implementing the Datadog solution into their environments. Extensive suport with the Datadog Agent and the many (600+) integrations that Datadog platform supports.Provided expertise knowledge on Microsoft Windows platform and how customers can integrate Datadog monitoring using that Operating System.Created escalations for the software engineering team to review and related issues or bugs.Updated documentation internal and external for clarity and knowledge share.Led office hours for other solutions engineers to provide them guidance and assistance with their customer issues.

The RBYA is a nonprofit organization which is derived from the Romanian Baptist Association. The mission of the RBYA is to provide community among young adults through various events and online social media and seasonal events such as camps, conferences, and other events.Ben performed the role of the Chief Technical Officer & Technology Director for almost 2 decades!In the RBYA Ben was instrumental at implementing and developing and modernizing the technology In addition he also implemented social media strategy for engaging the community of Romanian youth in USA & Canada. Ben has started there as maintaining and updating the RBYA website information and then implemented various platforms like social media and team communication tools for use of the Committee. These tools are used for engaging the young adults and promoting events for the RBYA and build collaboration among the RBYA team through the various projects that happen throughout the year - Camps, Conferences and other.Accomplishments during the years are as follows:- Successful migration of website platform to optimized modern platform- Successful implementation to using Google Suite Workspace for email and document collaboration with Google Apps like Google Drive.- Successful deployment of internal communications tools using Slack including automation using apps and bots.- Migration of Organization collaboration tooling to Microsoft 365- Migration of internal collaboration tool from Slack and Discord to Microsoft Teams- Development of automated processes for the RBYA regional conferences registration and attendees with forms and email using tools such as Wufoo & Zapier & IFTTT- Development and management of RBYA Elections platform using Microsoft Azure & Microsoft Azure App services- Designed Mobile app for the RBYA Community

Washington, Dc, Us

Provided Application Support to numerous internal and client facing applications.supported companies eDiscovery platforms such as Relativity, Reltivity one, Venio Maintained application documentation and how to guides for end users and external usersPerformed routine maintenance and application updates on maintenance windows and planned outagesSystems infrastructure for these applications included Windows Server, RedHat Linux, Webserver technologies likes IIS,Apache TomcatCollaborated with the Application support team members (roughly 2 dozen engineers)Engaged company technology departments such as Database Administration, Network Administration, Systems Administration, and Helpdesk to provided cross collaboration and supportBecame subject matter expert for a few applications like Venio, Recenseo and Relativity and RelativityOne

Brentwood, Tennessee, Us

Supported other IT departments environments including servers, networking, virtualization platforms (VMWare & Hyper-V) storage and helpdesk teamMaintained Company wide SaaS applications such as Microsoft Office 365, Zoom, SpamTitan, Intune, IBM Maas360, and others.Worked with SaaS vendors to provide company wide support for SaaS applications.Became a point of escalation and subject matter expert (SME) for these applications by troubleshooting issues like performance latency, application bottlenecks andAssisted Security Team with Audits for SOC2 and IS9001 compliance with Security questions and security evidence.

Chicago, Il, Us

Member of the Global IT Infrastructure Team.Supported the local NYC office with IT task such as desktop Management, Network administration, Physical Security and Helpdesk.Supported multiple company environments local and abroad including Managed Service EnvironmentsPerformed routine maintenance checks and system patches on systems.Also worked on supporting the company's eDiscovery platforms and systems.Provided support to DevOps team for optimizing internal applications and systemsAssisted Security team with questionnaires

Chicago, Illinois, Us

Worked in a highly dynamic fast paced environment as a Systems analyst and Helpdesk technician concentrating on Clustered SQL Servers and e-discovery using kCura's Relativity platform.I maintain Relativity from importing, archiving and troubleshooting Relativity issues and setting up new instances of databases and environments.

Round Rock, Texas, Us

Quality Assurance Engineer for Data Protection products including vRanger.Wrote and executed quality assurance test plans.Provided customer support team escalation support for any software related issues.Led QA sprints and scrumsGave input to optimize QA workflowsWorked under tight deadlines and followed company SDLC guidelines

Aliso Viejo, Ca, Us

Vizioncore Inc. offers a full range of strategic software solutions that allow you to oversee and enhance the performance of virtualized environments. Vizioncore products are simple to use and cost effective, yet offer sophisticated functionality to address the challenges of P2V/V2V conversions, disaster recovery, storage optimization, process automation and provisioning, and performance monitoring and chargeback.Was responsible for the quality assurance in the Data Protection group. Worked especially on the quality of vRanger Pro product as well as functionality with other server grade products like Exchange and SQL Active Directory.

Itasca, Il, Us

Part of a small integrated team that gets our solution deployed to customer by testing handsets and getting end product to user.Under Deployment: wrote test plans and documentation for released products, go on-site to test and work with customer to install and deploy Novarra’s software into the carriers network and have it deployed to end user.Under QA: Performed load run tests on server product conducted quality assurance (QA) tests of end user product J2ME and BREW platforms and diagnosed and reported visual and system problems on cellular phone devices. Made sure that product was approved to be released to customer(s). Maintained Linux servers and test lab.

Chicago, Illinois, Us

Troubleshooted computer problemsIT TechnicianHelp Desk technician, Repaired hardware on Desktop and Laptop personal computersManaged networkMaintained computer equipment in multimedia classroomsWrote knowledge base how-to's and information

Maintained Company technology and computers such as Desktops, Laptops, Network devices and Company license software.Designed & maintained Company network architectureProvided IT Support troubleshooting various items such as Desktop applications, Network Performance.Maintained company technology inventory and configured interconnectivity between automotive systems and company corporate systemsWorked with software vendors to provide company support as needed Experience with Snap-on Mitchell1 ShopKey application and software