Educate current and prospective students of procedures and policies as needed, engaging them in program benefits.Stimulate completion rates of surveys, ensuring program funding by following up with 500+ students via phone, text and emails.Organize and coordinate student events, increasing student participation by assisting with catering, set-up, and sign-in.

Advocated on behalf of incoming migrants, ensuring knowledge of resources by utilizing program systems.Enforce safety of migrants and company, keeping emergency reports and situations to a minimum by meticulously reviewing household details and pending actions.Executed intakes, discharges, relocation and legal requests, and all directives for up to 30 families daily by thoroughly reviewing profiles and immigration paperwork

Maximized clients experience, increasing settlement numbers by at least 5/daily, by thoroughly reviewing accounts and benefits.Streamlined internal Quality Assurance, reducing average time on wrap-up to <1min, by creating templates for all agents.Facilitated classes with Trainer, providing guidance to 30+ Coaches and New Hires, through Zoom and Teams via supplemental materials.

Managed 6 employees, creating schedules, overseeing tax preparations, and providing guidance when needed.Kept records of tax filings, keeping customers up to date on acceptances, denials, check availability and further follow ups.Distributed check refunds by process of verification and kept meticulous records for upper management.Responsible for income tax preparation for individuals by identifying potential tax credits and liabilities while ensuring accurate and complete returns… Show more Managed 6 employees, creating schedules, overseeing tax preparations, and providing guidance when needed.Kept records of tax filings, keeping customers up to date on acceptances, denials, check availability and further follow ups.Distributed check refunds by process of verification and kept meticulous records for upper management.Responsible for income tax preparation for individuals by identifying potential tax credits and liabilities while ensuring accurate and complete returns filed in a timely manner.Completed tax forms in accordance with policies and in compliance with legislation and regulations. Show less

• Conducting, collecting and organizing marketing research. Researching, drafting and proofreading various marketing and promotional materials including: blog posts, news articles, website content, and promotional copy for special events. • Assisting with media relations, publicity, promotions, photography, social media, events, contest and other marketing campaigns. • Facilitating the development and updating of key metrics related to current client-base.• Meeting with,… Show more • Conducting, collecting and organizing marketing research. Researching, drafting and proofreading various marketing and promotional materials including: blog posts, news articles, website content, and promotional copy for special events. • Assisting with media relations, publicity, promotions, photography, social media, events, contest and other marketing campaigns. • Facilitating the development and updating of key metrics related to current client-base.• Meeting with, and directly engaging prospective clients. Responding to inbound calls and emails, as well as cold call prospective clients. Compiling and organizing a database of candidates, and outcomes of meetings. •Executing various administrative tasks on behalf of the PR department. Show less