Brian Stevenson Email & Phone Number

Iowa, United States

Des Moines, Iowa Area

Accountable for the strategic planning and implementation of operations, compliance, and risk mitigation projects. Led the production, sales, operations management and quality control teams. • Delivered process design and oversight of operational monitoring teams to ensure compliance with standards and regulations resulting in outstanding audit results of 0.110% error rate vs. a 2.000% internal threshold.• Provided vendor management of call center contractor. o Grew the relationship from 235 to over 600 full time employees reporting through 4 call centers.o Implemented quality assurance program to align with internal line-of-business requirements; increasing quality scores from 89% to 98.4%o Developed operations scorecard for vendor production staff, improving management oversight.• Developed a top caliber production and process team through strategic recruitment and retention efforts.o Oversaw design and implementation of new function; integrating reporting, staffing, training, procedure updates, and quality control testing. o Resulted in on-time implementation of cross-functional program exceeding all state regulatory requirements. • Improved operations teams’ compliance and performance accuracy by developing quality scorecards and designed testing metrics. • Partnered with compliance and risk audit teams to develop and deliver risk management strategies.• Provided evaluation and response to inquiries from Office of the Comptroller of the Currency (OCC) auditors and National Servicing Standards (NSS) external monitor.• Designed and implemented manual outbound process for Collections and Loss Mitigation departments, ensuring compliance with Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and state specific regulations. • Managed the Default Servicing Loss Mitigation call-center and operations teams, an organization of 150 representatives and 14 managers.

Des Moines, Iowa Area

Led call center and real estate collection agents working automated dialer and inbound collection campaigns. • Developed and implemented new Loss Mitigation process for Streamlined Loan Extensions resulting in a 2-day cycle time from application to settlement. • Achieved team production metrics for borrower contact rates and payments collected.o Consistently ranked in top 25% of collections teams for overall performance. • Delivered process improvement strategy and design using LEAN methodology. • Implemented operational risk processes.• Directed Line of Business projects for loss mitigation.

Des Moines, Iowa Area

Recruited and trained mortgage consultants in sales, underwriting, credit worthiness, appraisal evaluation, and mortgage servicing.• Partnered with clients and processing centers for the purpose of negotiating and structuring the best retail mortgage loans for customers while increasing the borrower experience. • Improved sales techniques of sales force through analysis of customer satisfaction survey data. • Developed the market through relationships with realtors, attorneys, home builders, and financial professionals.

Des Moines, Iowa Area

Serviced as operational and credit risk manager provided team leadership that focused on consumer loan, real-estate, and credit card receivable growth in a production metric environment. • Managed delinquency control and loss mitigation efforts for collections through charge-off and recovery. • Served as subject matter expert for process improvement projects. • Handled underwriting decisions, loan quality, expense control, financial analysis and planning of branch P&L. • Managed staffing, recruiting, performance evaluations.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.90

Bachelor’S Degree, Finance