Customer Support Representative with over 6 years of experience in contact center operations, adept at handling customer inquiries via phone, email, chat, and social media to resolve a wide range of concerns. Demonstrates strong technical proficiency with advanced CRM systems and healthcare-related software, ensuring accurate and efficient management of customer interactions. Proven track record in enhancing customer satisfaction, as evidenced by a 100% increase in satisfaction at Frontier Communications and a 20% improvement in resolution times at TTEC. Skilled in critical thinking and problem-solving, effectively analyzing customer needs and providing tailored solutions. Experienced in managing high-volume cases, having processed over 1,200 interactions monthly at ICU Medical and handled 500-1,000 cases daily at Peak Support. Known for building excellent relationships through transparent communication and maintaining a keen attention to detail, contributing to a 98% accuracy rate in content moderation.