Proud to be a certified SCORE Mentor Volunteer with the Illinois Fox Valley Chapter. SCORE offers critical support for entrepreneurs across the United States. This includes free on-demand training, free business templates and resources, and matching small business owners to a mentor to guide them to success. Learn more at SCORE.ORG

Providing expertise in scaling implementations and learning services with the right technology, streamlined processes and upskilling of resources. Strong focus on aligning enablement with organizational goals increasing ability to meet business challenges today as well as pivot in the future. Curious and insightful change agent who collaborates well at all levels to automate and streamline data exchange and processes and leverage Artificial Intelligence (AI) to improve performance.Experience:• Strategically plan the scaling of implementations and training to support new brand launch targeting a new customer market.o Created on-site schedule and dynamic pricing models covering operational costs +10%.o Liaison with IT, Sales, and Marketing to streamline business processes, reduce onboarding time to live. Created an approach to handle dormant customer accounts and centralize management and refreshing of marketing demo and training environments. o Evaluated existing training development and delivery systems (LMS, Online Help, etc.). Provided insight on best use of existing technology and recommendations to scale.o Reorganized team and created new roles allowing for career growth and scaling. o For smoother enterprise transitions from Google to Microsoft platforms, made governance and user permission recommendations for SharePoint, OneDrive, and Teams. • Create documentation and processes to support YouTube live streaming of workshops.• Evaluation of B2C website design with recommendations to drive action and increase revenue. Included demonstrating how to apply AI tools to content creation.

As Sales Enablement Systems Sr. Manager, accelerated the sales cycle and improved customer engagement with multi-prong platform implementations and integrations, content management, enterprise-wide governance, learning and change management plan. • Managed and Published learning and related assets for Sales onboarding, selling and certification across relevant access points (LMS, Intranet, Seismic). • Seismic Enablement Implementation and Content Management, Sr Project Manager. Goal to provide sales a trusted single source for the best internal/external assets and increase insights of customer engagement. Multiple projects and phases executed. Overall success measurements were a 35% increase of seller engagement over former system, tripling of customer engagement data, and an 80% decrease in asset administration across product, marketing, and sales roles.• Initiated comprehensive audited of Enterprise Enablement learning, content development and delivery tools and gathered new enablement business requirements and outcomes across seven divisions. Analyzed data for initial prioritization, investigated feasibility of using existing/planned platforms to meet business needs. Proposal accepted, and project commenced resulting in license/system redundancy cost savings of $35,000; improved ease of content sharing; clear identification of source data for reporting and analytics and launched additional projects. • Partnered with IT to expand ServiceNow to track Seller calls/emails for support requests. Created ticket and reporting requirements, process flow, and ability for IT or Sales to redirect inquiry to appropriate teams.

As Professional Services (IPS) Certification and Enablement Program Manager, transformed Product Release Technical Enablement. Results reduced Product Manager effort by 50%, met 100% of IPS requirements while reducing IPS travel costs by 80%. • Managed delivery of Implementation Workshops for Informatica and Informatica Partner consultants• Program Manager for Informatica Professional Services Certification tripling certification offerings within first two years. Analyzed and executed improvement plan to create consistency across multiple technologies in the fundamental certification program. Project managed the development of six implementation-level certifications, supporting SMEs in development process and tools. Proctored hands-on portion of exam globally and provided presentation feedback. • Managed North America's annual new Associate Consultants multi-week onboarding program on-site and remotely. Customizing content and scheduling speakers each year based on executive directives and project skills needed.• Influencer across enterprise enablement teams, sharing knowledge and best practices, collaborating on system requirements and standard operation procedures to reduce redundancy in development, deployment and administrative operations. • Delivered onboarding for experienced hires or enablement for employees on latest systems, tools and learning paths & certification.• Managed Learning Requirement collection and enrollment for Product Technical enablement sessions in collaboration with Product Managers, implementation experts and other enablement teams.• SME/Systems Administrator of Cornerstone Learning Management System supporting Field Enablement including Partners.

NOTE: TravelClick acquired by Amadeus 2018ACCOMPLISHMENTS Global Learning Services - Created a world-class organization serving customers and internal employees with an annual operating budget of $1M (technology and resources). Implemented learning methodologies, upskilled specialists in three countries into high performing instructional designers, instructors and/or technical writers. Transformed to a customer-first approach mindsets across product, sales, support, quality assurance, and training. Created training deployment plans with requirements, risk assessments and transparent project management of all deliverables. Innovation influencer for streamlined product content management. Transitioned company from documents to online content with single-source tool, eliminating redundancy and reducing development time by 25%. Identified and filled knowledge management gaps, designed a consistent Online Help Experience across all products. Added video demonstrations, business use cases and cross-product references to reinforce value.  Launched new LMS for customer eLearning to support product onboarding in multiple languages and focused instructor-led on advanced skills and strategic revenue management.  Honored with TravelClick’s 2013 America’s Innovation Award for a world-class Engaged Customer Experience through multiple Global Learning Services initiatives.* Strategically reduced training-related costs by $800K annually and increased sales selling hours by 1,600+ in first year.* Operations Division Performance Management - managed resources and development of dashboards of renewal rates, customer satisfaction, and learning demand and actuals providing analysis and recommendations.* Delivered 12,000+ live sessions annually of 60+ unique courses in English, French, Italian, German, and Spanish. * Managed Operations Team requirements for Salesforce implementation* Relaunched Sales Onboarding with Sandler Methodology

INNOVATION WORKSHOP Sr. Manager, Technology Labs, Northbrook, IL (Aug 2000 – Jul 2001)Centralized global R&D labs process for hosting Innovation Workshops, reduced planning effort by 18%, reduced travel costs by 50%, eliminated topic redundancy and improving tailored customer experience, generating revenue of $400K+ annually.AMERICA'S E-COMMERCE TRAINING PROJECT, Deployment Manager,, St. Charles, IL (Sep 1999 – Aug 2000)Oversaw central and local operations of $36.7M project reskilling 4,000+ in market-leading e-commerce SAP and JAVA skills.TRAINING ENABLEMENT & ACCOUNT MANAGER, St. Charles, IL (Sep 1995 – Aug 1999) Accenture HR Training Enablement Manager in Northern Europe, Latin America, and US Central Region.Competency Partner Enablement Deployment Account Manager (Technology, Change Management, Practice Management). PROJECT MANAGER, utilized $500K budget to build and deploy regional Northern European Practice competency model, culminating in international road show events for 800+ professionals in 4 countries within 10 days.TEAM LEAD, Customer Service Group, St. Charles, IL (Jun 1993 – Aug 1995)An expert on Technology, Process, Change Management and Performance Management competency curriculums, internal training process, systems and roles. Created onboarding training and enhancement requirements for Training Management System (TMS). Created and managed global online User Conference for documentation, curriculum releases, support and sharing for HR Training and IT Support personnel. Lotus Notes System Admin + Developer, Knowledge Base Administrator + Manager.

HYATT TECHNICAL CENTER, OAKBROOK TERRACE, IL FEB 1988 - MAY 1990 & JUN 1991 –JUN 1993Team Lead, Installations, Migrations & Training (HR, Property & Revenue Management) HYATT REGENCY TECH CENTER, DENVER, COLORADO MAY 1990 – JUN 1991 Reservations Manager & Encore Property Management System Expert; Increased ADR overall by 18% implementing revenue strategies. Member of Hyatt Beaver Creek Opening Team.HYATT REGENCY GRAND CYPRESS, ORLANDO, FLORIDA DEC 1985 – FEB 1988 Sr. Reservations Sales Agent & Group Reservation Coordinator; Logistix Property Management System Expert and Trainer for all Hotel Management hires and rooms division hires.HYATT REGENCY CHICAGO, ILLINOIS APR 1984 – DEC 1985 Corporate Contract & Private Line Agent & NCR Host Property Management System Expert & Trainer