•Manage a team of managers and local/offshore quality assurance engineers responsible for the qualification of media, USB, NAND and desktop integration for iPod, iPhone, iPad and AppleTV.•Hands-on manager (Test Lead, implementing and executing tests/test cases/performance metrics).•Manage defect tracking, author and publish test plans, team updates and test reports.•Manage test case and performance metrics execution by the test team.•Responsible for generation of overall SQA project status reports for delivery to executive team for iPod/iOS project status and final “ship/no ship” approval•Cross functional relationships with development teams, HW/SW project managers, marketing and other Apple Divisions (iTunes, Mass Storage, Technologies, iOS, MacOS, Systems).•Shipped products from first generation shuffle to latest iPhone/iPad/AppleTV.Areas of responsibility include media quality and correctness on device and compatibility with displays/TVs, USB Compliance, NAND part qualification, device to desktop interaction, field failure analysis, and factory line qualification.The USB Connectivity Compliance QA team verifies accessories, devices and iOS are USB.org and Windows host compliant, using industry standard tools and internal test methods and specifications. Using industry standard tools such as WHQL, USBIF-CV and Goldtree, along with mixed signal oscilloscopes, Windows host compatibility, accessory end-to-end testing and host current response testing.All teams utilize scripting, automation test harnesses and require QA test methodology and planning from prototype to product launch.

•Manage QA testing Lab for Video, Control Devices and Entertainment business units•Design and manage hardware tracking database•Symantec Ghost server administrator•Setup varied Macintosh and Windows testing suites as needed by testing groups•Maintain relationships with vendors for latest hardware used in interoperability testing•Ensure all equipment is maintained and calibrated so lab is running to its fullest potential

•Primary developer of testing process for fiber-optic switches •Black box and Grey box testing on Windows, Linux, Web Browsers, TL1 stack, ECUI •Build and Release software for fiber-optic switches using Linux, CVS, make •Backup Administrator for software group Linux servers •Author test plans, test cases and matrices

•Manage black box testing groups for cleaner Windows and Macintosh•Black box testing of software applications on Windows and Macintosh•Build and release software applications using Visual C++, .NET, CodeWarrior Macintosh/PC, Visual SourceSafe and CVS•TestTrack Bugbase Administrator•Layout and release CD media of software applications•Design and build software installers using DemoShield and Mindvision Installer•Administer servers and backup processes for Streaming Products Group•Purchase all computers, peripherals and software for Desktop Video Group•Diagnose, repair, purchase and build Macintosh, Microsoft and Linux based platforms•Desktop and End-User support for Windows and Macintosh platforms•Setup and maintain testing Labs and testing suites

System Configuration Manager•Build and release software applications using Visual C++, .NET, CodeWarrior Macintosh/PC, Visual SourceSafe and CVS•Layout and release CD media of software applications.•Design and build software installers using DemoShield and Installer VISE•NT and Appleshare server administrator for Engineering group•Purchase all computers, peripherals and software for Engineering group•Diagnose, repair and build Macintosh and Windows based platforms•Desktop and End-User support for Windows and Macintosh platforms•Technical setup and support of corporate booths at industry trade shows•Setup and maintain testing Labs and testing suitesMarch 1998 - December 2000Software/Hardware QA Engineer Level IV•Black box testing of software applications on Windows and Macintosh•NT and Appleshare server administrator for Engineering groupSetup and administer all backup processes for Engineering servers•Beta Site Coordinator/Support•Technical setup and support of corporate booths at industry trade shows•Diagnose, repair and build Macintosh and Windows based platforms•Desktop and End-User support for Windows and Macintosh platforms•Acquired nickname - "The Man" as Employee of the MonthSeptember 1996 - March 1998 Software/Hardware QA Engineer Level III•Black Box software and hardware compatibility on Macintosh/Wintel platforms•Author test plans and matrices used by test team•Design and build software installers using DemoShield and Installer VISE•Master and verify builds of all Radius product CDs•Co-created bug tracking database system and process using Filemaker Pro•Create and maintain effective and versatile testing environment and test suitesAugust 1994 - September 1996Software/Hardware QA Engineer Level II•Discover, isolate, regress and document bugs•Test Radius video card and monitor product compatibility on Macintosh platforms•Test software and hardware compatibility with all Radius products

•Test lead on application compatibility projects (Quadra 660av, Color Classic, AppleCD 300i)•Discover, isolate and regress bugs on PowerPC, 68k, and, CD-ROM hardware•Generate diagnostic logs to help engineers eliminate bugs from code•Test 3rd party software compatibility with pre-release hardware and software

•Setup, maintain and manage computer lab•Desktop and End-User support for Macintosh platforms•Address all customer inquiries on Apple programs, policies and products•Provide phone technical support on all Macintosh products•Train customers in a classroom situation on software applications•Design flyers and ads for customer distribution