Ben Subercaseaux Email & Phone Number

Syosset, New York, Us

Manage and own the product vision, roadmap, and product quality for the SaaS AI product while engineering models, prompts, and the RAG / GenAI architecture that compliments the product.Designed and rolled out key features and products which helped increase revenue more than 100% in the last two years.Lead both tactical and strategic business meetings with developers, designers, product owners, and business owners to drive and launch the ongoing development of the product.Provide product direction decisions and approvals to the development and devops teams.Implemented application performance monitoring tools to stay ahead of scalability challenges and put an alert framework in place, ensuring optimal uptime and product quality.Clearly communicate iteration priorities and monthly/quarterly roadmaps to a wide spectrum of audiences including customers and executives.Provide sales engineering support to sales team on a regular basis for everything related to the product including security, architecture, features, gaps, and roadmap.Take responsibility for the daily development activities; Assess value, develop cases, and prioritize epics to ensure work focuses on those with maximum value to the growth of the business.Design and maintain internal applications that give visibility to important metrics such as client adoption and data thresholds and integrity, and also provide utilities that improve internal processes on a day-to-day basis.Participate in industry trade events, evangelizing the product in the market.Create proof of concepts for new AI implementations, including the creation of models that accompany those implementations.

Austin, Texas, Us

Manage daily software operations and product improvements within HCM Recruiting Cloud. Significantly improved product quality and scalability from launch in 2018, addressing over 4000 production issues as Oracle Recruiting Cloud grew to $65.5 million ARR.Managed priorities and escalations on an ongoing basis, ensuring optimal customer satisfaction and system performance through collaboration with Product Management, Infrastructure, QA, third party consultants, and cross functional development teams, while adhering to aggressive SLAs.Successfully Led White Glove initiative for 5 strategic, top tier clients, ensuring a smooth implementation from onset to go-live, giving top name recognition and referral base to the product.Grew international team of application engineers from 5 to 11, providing leadership and oversight, managing onboarding, training, performance reviews, career growth, goals and metrics, while cultivating a culture of collaboration, commitment to exceptional customer service, and rapid response to critical business needs.

Austin, Texas, Us

Manage daily operations with a focus on product improvement within Taleo Business Edition.Significantly improved product quality, scalability, and security, managing priorities and escalations to ensure optimal customer satisfaction and system performance, collaborating with Product Management, Infrastructure, QA, third party consultants, security and development teams, while adhering to aggressive SLAs.Reduced average response time by half while more than doubling the transaction count, resulting in exceptional customer satisfaction scores.Built utility and led project to migrate 7K+ customers from SQL Server to Oracle, greatly reducing licensing fees for the organization.Managed international team, providing leadership and oversight, managing onboarding, training, performance reviews, career growth, goals and metrics, while cultivating a culture of collaboration, commitment to exceptional customer service, and rapid response to critical business needs.Successfully led provisioning initiative to integrate product with Oracle’s Cloud Provisioning System, allowing Oracle Sales team to more efficiently sell the product.Managed operations and licenses of our suite of development tools to ensure optimal release quality and troubleshooting efficiency.Received Taleo MVP Award in 2008.

Jacksonville, Florida, Us

Managed release cycle and daily operations for the Vurv Express product.Grew the Vurv Express SaaS product to become the most profitable product for the company, increasing product revenue 200% in 2 years while maintaining a product margin of approximately 70%.Redesigned system for optimal performance and scalability and engaged with infrastructure team on an ongoing basis to address scalability, allowing Vurv Express to become the highest traffic generating product in the company, while adhering to aggressive release cycle and SLA.Worked closely with the business team to help determine market needs and develop an ongoing product roadmap to stay competitive and drive business.Received Top 25 Generator Award in 2006.

Managed day to day operations and release cycle for the Intranet system.Built and maintained employee intranet website, connecting the Atlanta headquarters with their various operations in different Latin American countries.Worked closely with various departments within BellSouth International to ensure their communication needs for the region were addressed.Engaged with infrastructure team on an ongoing basis to address scalability and ensure that site performance is always optimal with growth.