- Assist with the development, planning and execution of marketing programs to achieve the company’s marketing goals and objectives- Perform data collection and market analysis duties- Uphold the company’s core value of sustainability and social responsibility (BCorp, Social Purpose)- Develop rate packages for prospective clients- Develop presentations and special projects

- Prepare strategies for business development and actively prospecting and qualifying new business opportunities with new and existing clients- Grow business within existing accounts through relationship development, regular account reviews, and account analysis- Ongoing follow up with clients to monitor satisfaction and potential business opportunities- Preparing and analyzing customer account trends and customer retention and sales trends- Update and maintain the company’s overall online presence through social media and search engine optimization- Coordinate graphic and website updates- Assist with RFI, RFPs and RFQs for established and client prospects

- Simplified the monthly security reporting process for the distribution to regional partners- Continuously monitored information generated in the reporting software to form charts and graphics for senior management- Developed project management skills through my role as a lead on a pilot project that brought internal cameras to 100 buses in the fleet

- Managed the sales process for new prospects, from initial contact through to closure- Continuously collected, analyzed, and summarized consumer engagement data and trends- Increased social media presence through use of HootSuite, resulting in client growth- Implemented and managed a support chat system for company website to increase efficiency and transparency between company and customers

- Successfully organized and ran a 3-day business conference that incorporates 130 students from across Canada to attend workshops, a business simulation, and social activities- Proven ability to efficiently communicate and coordinate a committee of 10+ students- Effectively resolved issues in an appropriate manner during weeks leading up to the event which contributed to fostered relationships- Contributed to the website design and social media presence

- Engaged customers in order to provide them with what they need in terms of product and quality services- Communicated current product features and benefits to customers- Maintained customer information in store databases for efficiency- Dealt directly with inventory, transfers, and price marking

- Increased customer enjoyment by assisting with golf bags and cleaning clubs prior to and after each round of golf- Responded to questions and concerns of customers in a friendly and efficient manner, which contributed to the prestige of the award winning golf course- Utilized Point of Sale System for customer transactions