Brian S. Williams Email & Phone Number

Hired to develop a formal week-long class, to teach Unisys MCP mainframe ALGOL language; a 40 hour training class with 10 students was professionally video-taped & uploaded to Udemy. Responsible for formal training of college graduate new-hires as well as experienced COBOL programmers, teaching them how to develop & write readable ALGOL. As a member of 2 teams, helped develop, & maintain the enterprise’s 2 mission critical Unisys MCP mainframe applications, using ALGOL, & COBOL.Responsible for DASDL & all related DMSII tailored software compiles, database reorgs, as well as DMSII release upgrades (upgraded ~30 DMSII databases from DMSII 58 to 60). Developed new processes, procedures, & documentation for database REORGs (same for DMSII release upgrades). Designed a form template to document database REORGs, whether for development, QA, or prod databases.Member of 6 month effort, adding major enhancement to one of two mission-critical applications. Responsible for creating 12 new screens; the editing of those screens; & the updating of various DMSII datasets, etc. This individual effort resulted in 7k lines of new ALGOL code for the existing screen-based program, along with 3k lines of ALGOL for a new stand-alone batch program. Designed & developed stand-alone 7k line ALGOL program to process (& send) updates to an outside third-party, when a specific outside critical event occurs.Upon colleague’s unexpected retirement, switched teams in order to replace them; thereby taking over the (successful) development (& release) of a multi-thousand line enhancement to the enterprise’s other mission critical application. Informally training inexperienced MCP mainframe programmers on the coding of WFL (job control language) jobs, DMSII (database), & other MCP related system/environmental software tools, such as CANDE, EDITOR, Programmer's Workbench, DMINQ, ERGO, Log Analyzer, etc.; creating training documentation.Successfully using Agile methodology.

Minneapolis, Mn, Us

Supporting BMC Remedy ARS 9.1 ITSM suite of ITIL applications (Incident/Change), including CMDB Asset/CI configuration, as well as upgrading ADDM to new support releases on a quarterly basis. Configuration/creation/enhancement of Atrium Integrator (Pentaho) ETL Transformations & Jobs. Member of four person team that successfully upgraded ITSM 8.1 to 9.1 ("in place") Developing database forms and workflow enhancements to Incident, Change & Asset modules of ITSM. Lead of two person team that successfully installed the BMC Remedy Smart Reporting product, in all three datacenter environments (Development, System Test, and Production).Developing enhancements (and bug fixing) to Kinetic Request (“RE” version) applications, including Kinetic Task (v4.0) trees, handlers, etc.

St. Paul, Minnesota, Us

Completed the requirements for a Master of Software Systems at Saint Thomas in December, 2015.Concentration: Business & Systems Analysis. Coursework included: IT Infrastructure (Dev/Ops), Software Analysis and Design (UML), Requirements Analysis, Database Modeling & Design (PowerDesigner), Process Management (Agile), User Interface Experience (UX), Web Development & Design (HTML, CSS, JavaScript, jQuery, etc.), Systems Analysis Design Tools, Software Engineering, as well as Technical Communication.

Washington, D.C., Us

Supporting and enhancing Remedy ARS 7.6.04 ITSM Incident application for USPS. Familiar with new 7.6.xx "Best Practice Customization" mode of Developer Studio, using "Overlays" to preserve USPS customizations. Sole team member responsible for production roll-out of USPS customized "Parts Ordering" subsystem of ITSM7 Incident Management, using AIE for incoming and outgoing data feeds. Created dozens of USPS custom enhancements to base ITSM7 Incident Management.

Monroe, La, Us

Helped a 3 person team enhance a new customized Remedy ARS Order Entry application for CenturyLink in Orlando. Development was with Remedy Developer Studio, 7.6.04. Added various minor enhancements to their Change Management application as well.

San Francisco, California, Us

Supported the Enterprise Change Management Group at Wells Fargo.Reviewed, audited, and approved an average of 500-600 Change Requests per month to ensure compliance with enterprise technology change management requirements. Coordinated datacenter related changes to mitigate risk when implementations overlapped each other. Suggested 21 enhancements to Wells Fargo's inhouse-built (Remedy ARS based) Change Management application, 12 of which were accepted and implemented.

Blue Bell, Pennsylvania, Us

Led a team of 5 individuals (onsite & remote as well as offshore). Developed/maintained custom built Incident, Change, and Problem Mgmt applications, used by 1000+ end users within multi-tenancy outsourcing datacenter. Supervision of multiple offshore team members.Co-designed and co-developed a custom built ITIL based Change Management application using Remedy and its Mid-Tier Web application development tool. The application served 1000+ datacenter technical support personnel, tracking all changes to any of the 10,000 hardware servers supported in the company’s premier outsourcing datacenter. 75,000 Changes were captured in its first three years of operation. Created dozens of forms and several hundred active links/filters. Enhanced and maintained custom built Incident Management [Service Desk] application using Remedy by adding new features on a bi-monthly development/release cycle, as well as troubleshooting and fixing numerous bugs. Created and modified hundreds of active links/filters, and dozens (if not hundreds) of forms. Supported various interfaces to home-grown “Asset Management” database, as well as to email and pager alert systems.Instituted new process of bi-monthly scheduled “Remedy Enhancement” releases, along with the creation of preliminary and final release announcements as well as creation and dissemination of "new release" training materials.Designed, developed and instituted numerous history auditing forms and workflow that tracked when records were deleted, such as “USERs” being deleted, or removing individuals from resolver teams, etc.Upgraded ARS Server in Production (and Development) environments from 5.x to 6.0, 6.0 to 6.3, 6.3 to 7.0

Blue Bell, Pennsylvania, Us

Special assignment/Liaison with Unisys Check/Payment Processing application support, installing Windows and MCP/A-Series based PIA application software at several "RPC"s (remote processing centers), for major external banking client.Also, designed and developed a datacenter application/database to create server specific parameter files for several utility programs servicing more than 20+ mainframe servers. This project involved the creation of 30+ screens and 28,000 lines of code, eliminating the need to manually modify upwards of 60 individual parameter files.Lastly, designed and developed a datacenter application monitoring processor utilization on mainframe servers. The monitor allowed each server to achieve maximum throughput and eliminated processor thrashing.

Blue Bell, Pennsylvania, Us

Project leader of 8 Technical Support Analysts, supporting 30+ ClearPath NX/MCP/A-Series servers. Responsibilties included:System software installation, COMS and printer configuration, system performance monitoring, and tuning, hardware configuration, and offsite business resumption planning and recovery. Supported both corporate and outsourcing clients, generating more than $100 million in annual revenue.Planned and directed 3 major MCP Operating system software upgrades. Each upgrade involved more than 25 mainframe servers, with all servers completed in less than 3 months.

Blue Bell, Pennsylvania, Us

Project leader of 5 Database Administrators, supporting more than 500 production DMSII databases on more than 20 ClearPath NX/MCP/A-Series servers. Responsibilites included:Schema compiles, tailored software compiles, support and production database reorganizations, database backups, database memory management, guard file maintenance, database physical attribute optimization, software upgrades, Interim Correction installations, disk crash recovery, and offsite business resumption planning and recovery.Planned and directed upgrades for 3 major DMSII software releases. These efforts involved 200-500 SCHEMA compiles and tailored software generations for each DMSII release.Planned, directed and developed the implementation of an innovative solution allowing multiple levels of DMSII to co-exist on the same mainframe server. This effort eliminated the requirement of a simultaneous upgrade of all databases on a server, thereby allowing databases on a server to be upgraded on different dates. Directed the design and development of an application and database to schedule database dumps based on transaction volume, reducing the overall number of dumps but also increasing the frequency of dumps for high volume mission critical databases. Designed and developed an application and database to store and track 60+ unique attributes for each of the 1000+ production and test databases supported. This effort led to the creation of numerous generic workflows used for database generation, recovery, or repair, retrieving database specific attributes from this new database.

Master’S Degree, Software Systems

Java Developer Certificate

Remedy Adminstration And Remedy Developer Training

Certificate In Client/Server Technology

Mini Master Of Software Design & Development

Bachelor Of Science, Information Systems

Studied Computer Science

Studied Architecture