Bret Swan Email & Phone Number

Draper, Utah, US

Primary responsibilities:1) Lead Product, Service, UX design, Hybrid development & release of a new, Azure-based SaaS mortgage audit platform, that will replace eventually replace 6 old, legacy SaaS systems on different tech stacks.2) Design and implement a custom Hybrid Agile product development system that replaces a failing Product Management system.3).

Consultancy for improving enterprise management systems, processes & metrics – customizing Product Mgt, Project Mgt, UX Research, UX Design, UAT, DesignOps, DevOps, Operations, & Six Sigma/Quality Mgt - to better adapt to unique company strategy. Clients included: Adobe, Central Pacific Bank, Nelnet Bank, Mortgage Educators, Excel Eye Centers, ORBIS.

Pleasant Grove, Utah, US

• Led Product Division for this successful reputation management startup (27+ people). Duties included SaaS product-market strategy, KPI metrics, DesignOps, process improvement, roadmap execution, business analysis.
• Led development of a new SaaS reputation management suite increasing revenue by 25%+
• Solved conflict between executives & development -- improving roadmap execution by 40% and team satisfaction by 90%
• Improved Backlog throughput by 60% by installing Hybrid development processes, KPIs & bonuses
• Managed workflow while Dev transitioned to a new Laravel codebase that increased SaaS & mobile quality & performance by 220%

Lehi, UT, US

• Subject-matter expert (SME) & first hire of the new AVP of UX tasked with starting DesignOps, business analysis, UX research, UAT, and project mgt best practices for nine product divisions (revenue of $250M+/yr)..
• Product Manager that led initiation to release of a customer-facing, SaaS financial and license management enterprise system using a REST/JSON architecture linking SSO, IAM, 7 enterprise license databases, and our.
• Established cross-functional DesignOps, UX strategy, UX research and UAT integrated into into Agile & Waterfall development practices for our two major products (more than 70% of corporate revenue).
• Worked with SVP of Marketing & VP of IT Operations to redesign and improve both end-to-end product development, DevOps and release management. Over 2 years, the revised processes decreased Fortune 500 client product.
• Initiated Agile, Hybrid, PMO & standardized Project Management best practices and training.

• DevOps, Six Sigma, Service Design, UX, & Data Visualization consultant. Projects included:
• UX/Service Design for a new Business Process Management system.
• Helped create a new DevOps management framework and certification for SMBs (called STABLE).

Provo, UT, US

Led 31 SMB product development teams doing systems analysis, design, and development of SaaS, Healthcare EHR/EMR, mobile, web, IoT, AR/VR, SmartHome, and wearable products/services. Also, served as a professor & researcher on product management, DesignOps, database design & ITSM/DevOps issues. Clients included: Adobe, Hewlett-Packard Innovation Lab.

Laie, HI, US

Led 35 R&D product development teams doing systems analysis, design, and development on various projects, such as enterprise records management, ERP design, and events management for companies and NGOs in Hawaii and across the Asia-Pacific rim (in addition to responsibilities as an IS professor and researcher).Clients included: Pacific Islands Private.

• Led enterprise process improvement, data visualization, and management systems development for AT&T's Billing Operations & Consumer Process Operations Center (CPOC) in Basking Ridge, NJ & Technical Call Center in.
• Reduced lost revenue from $100,000+ to less than $90 per-incident.
• Reduced the time to identify and resolve issues from 4+ days to less than 1/2 day.
• Built product for 2D and 3D enterprise BPM visualization. Also, consulted for A, B and C-level managers in Basking Ridge, NJ, Charlotte, NC, Atlanta, GA, & Mesa, AZ.

Phd, Management Systems Engineering

M.S., Manufacturing Systems Engineering

B.S., Mechanical Engineering

Minor, Statistics - Quality Science