Sr. Technical Program Manager
Seattle, Wa, Us
• Oversaw technical execution, reporting, end-to-end testing, and launch day activity of over twenty successful customer acquisition projects, including Amazon Prime India, Twitch Prime Worldwide, Prime Music in Germany and Japan, Prime Video in Japan, and Prime Reading in the US. Products directly contributed to increased Prime market penetration in respective marketplaces. Prime Music became the fastest growing digital benefits in Germany and Japan. New Twitch Prime benefit successfully added 8-digits of “millennials” into the Prime retail and Prime Video pipelines worldwide.• Oversaw the Prime part of Amazon Japan’s seamless separation from Amazon Services International. Owned the test scripts and execution for finance and tax accounting cutover. Successfully launched without customer interruption, enabling improved cash flow and regulatory flexibility.• Ideated and launched the first phase of Twitch Prime fraud detection, investigation, and remediation program. Worked with risk management teams across Amazon to share learning and bootstrap new projects (velocity checks on payments). Drove Twitch Prime payment withholds for fraud-based payments recovering 750K USD in one year.• Coordinated activities of over 40 teams inside Amazon and Twitch, including engineers, product managers, technical program managers, marketers (in country, retail, games), business development, legal, customer service, localization, business intelligence, data processing, quality assurance, risk management, payments, finance, tax across Prime, Prime Video, Twitch, Kindle, AWS, Game Studios, Risk Management, Identity, and operations.