Bao Tran Doan Email & Phone Number

Tacoma, WA

Kent, WA

• Coordinated a network of over 80 volunteers to aid vulnerable seniors across South King County to remain living independently and safely in their home; formed 12 new client-volunteer matches while effectively.
• Developed and implemented recruitment strategies including placement of ads, outreach to community groups and organizations; recruited and trained 22 new volunteers within the first 6 months.
• Established partnership with local faith communities, businesses, schools, and other service organizations to create opportunities for services to clients.

Seattle, WA

• Oversaw the Learning Management Systems team of UW-IT, consisting of over 20 consultants; liaised between supervisors, and student consultants; assisted supervisors with scheduling, consultant management, and.
• Managed 3 projects for developing documentation on standard procedures and training materials, resulted in shorter training time and higher information retention rate.
• Trained over 10 new employees on daily duties of a consultant; performed quality assurance on the services we provided.

Seattle, WA

• Delivered support for students and faculty members via email, phone, and in-person; effectively handled over 3500 inquiries while working as consultant – 2 of which were directly with UW President’s office.
• Investigated and escalated technical issues to developers; monitored unresolved issues to ensure timely resolution or update.
• Received 3 departmental recognitions for outstanding performance and strong work ethic.