Brandon Tatum Email & Phone Number

Southeastern United States

Alabama, United States

Vance, Alabama

Material Processing Center

Responsible for tracking the movement of 90% of all supplier material, using the Mercedes-Benz SAP warehouse inventory system, through the logistics center to the MBUSI manufacturing plant for JIT inventory with scheduled routes and the sequencing of parts going directly to the assembly line.- Proactively monitor reports for key indicators of service deficiency and take preventative measures to correct them- Reduce response time by 20% by immediate reaction and dedication to resolving service needs- Manage employees to work safe, efficient and with the highest level of urgency, resulting in sustaining 15% less downtime and 10% fewer passed vehicles than the other two shifts since starting this new shift in July 2012- Take a high volume of calls from the plant MPC, Plant Manager and Assistant Manager regarding other potential opportunities that are monitored plant-side and service them to a level to have earned their key preference for contact- Heavily relied upon by upper level management as a problem solver and reporting to superiors including the Director of Operations and President of BLG North America a nightly summary and detailed account of events during the shift- Coordinate with all department heads to orchestrate the flow of material at a critical time sensitive pace- Quick to make sound and firm decisions when going outside the standard and resolve issues with proper adjustments

Oversee daily operations of office personnel, service shop, road technicians and delivery fleet for authorized independent sales/service agents within Alabama territory. Remained proficient on products and support for sales team, balancing a high volume of ad-hoc and unique requests - Dispatch according to priority, while planning service calls and pick-ups/deliveries for maximum cost effectiveness - Identify creative solutions to address challenges and increase productivity - Maintain accurate records of vehicle maintenance and repair to mitigate costly downtime - Manage parts inventory to ensure fully stocked service vehicles - Provided inventory control and audits quarterly to manage any discrepancies- Explore opportunities to grow employees through training and leadership to ensure success - Implement employee recognition and reward programs based on quality of work and productivity - Continue personal and employee education on the company’s latest products and services - Foster flexibility and continuous momentum to adapt within a fast-paced work environment - Earn customer’s trust as an advisor on business solutions through creativity and commitmentHonorable departure due to economic hardships

Provided deep product expertise and premier service to grow customer relationships and drive additional product and service opportunities - Manage strategic sales plan to identify and drive opportunities to earn over $1M of customer business - Prospect and onboard new clients within prospering markets - Identify ways to quickly resolve customer issues and take ownership to mitigate recurrence - Grow product knowledge to be a trusted solution provider - Provide a positive and personable attitude to customers for a better working relationship - Craft accurate and timely job costing for services, deliveries and billing - Utilize all available resources for tracking the status of a customer's order - Inspect customer applications to ensure smooth onboarding process - Manage customer orders to ensure timely pick-up and delivery

Align with sales representatives to deliver exceptional customer support and ensure attainment of strategic goals - Visit with customers regularly to ensure utmost satisfaction, making changes or recommendations as needed - Partner with sales representatives to quickly mitigate customer issues and protect valuable relationship - Monitor delivery routes daily to ensure optimal cost savings and efficiency - Manage assignment of customer accounts to balance workload and guarantee customer satisfaction - Identify and own delivery risks during resource shortages to protect company image - Manage and authorize customer payments for accuracy and perform nightly deposit

Own and manage a weekly route to identify and address the needs of 20-30 customers daily - Review customer orders for accuracy and build a relationship to anticipate questions or concerns - Identify and drive opportunities to grow new business - Establish a regular arrival period to earn customer familiarity and trust - Maintain a well organized and serviced truck for on-time deliveries - Perform daily check-in of materials and customer payments

Manage part-time employees to preload UPS delivery trucks for complex and dynamic delivery schedules - Train new employees on proper habits and methods of handling a high volume of package loads - Perform safety audits and ensure accurate package car loads - Quickly mitigate loading errors to promote excellent service and thought leadership - Monitor employees timesheets to ensure alignment with projected daily budget and company regulations - Serve as a critical first responder for spill containment. Own and triage incident to orchestrate proper resources in accordance to strict safely and compliance protocols

Ministry Credentials

Education record