We provide onsite and offsite mobile PC Repair Services to Hampton Roads. This included PC optimization, Malware Removal, Data Restoration and much more.

Responsible for the installation, development, implementation and customization of hardware and software systems for NIAPS (Navy Information and Application Product Suite). Perform local/remote technical system support for Windows 2003 Server operating systems to provide NIAPS System Software Support with routine Workstation and Server Desktop setup, configuration and troubleshooting. Conduct database management, which includes installation of Sybase servers, database creation, system loads, backups and restorations. Coordinate with NIAPS lab to ensure NIAPS images are completed in a timely manner in preparation for NIAPS Installations. Analyze user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, proposed system modifications, upgrades and new COTS equipment. Define the problem, and assist with the development of system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests.

Responsible to assist with the installation, configuration, implementation and maintenance of third party hardware or system software utilities. Participate in project designs and upgrades of hardware or software systems as assigned.

Performed complex system troubleshooting for STAMIS and NIPR/SIPR Servers, Administration. Performed system backups, hardware/software installation and upgrades. Prepare standard login scripts and establishes network access protocols to enable customers to gain local or remote access. Perform tier 1and 2 network troubleshooting for NIPR/SIPR/ Centrix workstations. Provided administrative service and support to STAMIS and other NIPR/SIPR/ Centrix computing systems following 401st AFSB BDE S6 directives.Key Highlights:Completed Tier 1 and 2 inside/outside cable installation for system connectivity, installing NEMA boxes, switch enclosures/racks. Coordinated with telecommunications service providers ensuring continuous delivery of services to new and existing locations.

Provided key support initiatives utilizing direct and general support (DS/GS) level maintenance of radio receivers, transmitters, COMMEL equipment, and controllers. Oversaw service and maintenance for COTS commercial-off-the shelf (COTS) complex and special purpose military computers. Successfully completed system repairs, equipment and subassemblies and performed bench tests to verify operability of repaired equipment. Ensured damaged equipment and components were delivered to other repair facilities if needed and completed all preventive maintenance checks and services (PMCS) on tools, TMDE, vehicles and power generators.Key Highlights:Utilized specialized testing equipment to accurately diagnostic equipment (TMDE) that facilitated identification of fault isolation or malfunctions, extent of faults and category of maintenance required.

Applied troubleshooting skills to assist in design, development and analyzation of computer software programs. Ascertained and evaluated user requirements focused on maintenance of single-product models and subsystems. Completed all routine systems maintenance and provided input for documentation of new or existing program knowledge. Collaborated with all organizational staff, outside vendors and customers on routine IT issues. Provided IT technical support for Data Sync Guard (DSG) a Certified Cross Domain Solution.

Provided supervisory service desk support using Remedy Management Software to accurately log customer service requests, document actions performed and resolution outcomes. Utilized various communications mediums to ascertain and resolve reported customer issues. Assisted with network control center administration, creating and/or modifying user accounts, mailboxes, distribution lists and unlocking Active Directory accounts. Collected all relevant information to effectively diagnose and resolve problems using remote access software regarding desktop, network, and Exchange and profile issues. Familiar with DIACAP process, Information Assurance policies, procedures and ensuring customer issues were quickly resolved or escalated to the appropriate level of support.Key Highlights:Demonstrated sound knowledge of current network protocols, high-speed network topologies and satellite networks, and MS operating systems.Diagnosed, identified, isolated, analyzed, and resolved computer hardware, software, printer, network and exchange server problems reported by end users.

Provided Systems Administration for LAN, MAN, WAN and network related issues, maintained user and group accounts, resource access and membership controls and maintained server and desktops using Windows Server Update Services. Strong knowledge of (WSUS) Administer Windows environment (Server 2003, 2008, MS Exchange 2003, 2007) VMware ESX v. 3.5 hosts and virtual machines. Utilized Big Brother, Big Sister and MRTG, Symantec Backup Exec and Adic 24 tape Library to provide data and networking monitoring and administration. Perform file and system restores using various windows utilities. Extensive (VoIP) phone system support using Cisco and Linksys Power over Ethernet (POE) switches and managed all VPN accounts. Manage local and remote Watchguard Firebox X1250e Firewall. Key Highlights:Delivered all IT recommendations for quotes and software/hardware purchases and maintained purchase orders and invoices.

System Administrator

Oversaw communications network systems operation and maintenance and implemented 600-person Battalion communications networks that included tactical radio, satellite, digital and Internet for secure and unsecured Internet communications.Key Highlights:Dramatically increased efficiency by 100% and minimized organizational downtime by developing a 24-hour Automations Help Desk ticketing system.Selected to fill an important supervisory position two levels above rank.