Brandon Doyle Email & Phone Number

Stockholm, Stockholm, SE

• Led a complete overhaul of the tech and product organization to improve cross-team collaboration & execution, brought in product best practices across our product and larger organization, and scaled our team from 25 to.
• We have recently launched the transformation of the FirstVet platform, laying a new foundation to enhance our B2B strategy and elevate our customer experience. This overhaul enables seamless integrations across 1st and.

Berlin, DE

• Joined Omio during the pandemic to lead the overall end-to-end customer experience and allow Omio to recover successfully from the travel decline. Rebuilt a product organization of 40+ product managers, UX designers.
• Worked with my leadership peers to ensure we set a clear vision and goal for the organization, focused our efforts on maximizing ROI, and introduced clear reporting and goal frameworks to keep all teams aligned and.
• Focused the product organization on clear customer use cases to drive the recovery, resulting in our core acquisition funnel increasing beyond pre-covid levels by 25%.
• Drove a full life cycle review of retention flywheel which resulted in teams having a clear understanding of how they impact both the short and long-term KPIs of our customers and resulting in a 20% improvement in.

Amsterdam, Netherlands, NL

• Led the organization responsible for our core hotel conversion funnel. Drove an end-to-end re-envisioning of our core customer experience by focusing on clear achievable outcomes and milestones, building adaptable.
• Responsible for a direct organization of 85+ individuals; addressed gaps in strategic execution by identifying and onboarding under-utilized groups of individuals across the business.
• Was the Product Craft Leader at Booking.com for a community of 250+ product managers, responsible for building out a best-in-class product culture, defining core competencies and knowledge curriculum, improving our.

Amsterdam, Netherlands, NL

• Built from the ground up a multidisciplinary team of 80+ across product, commercial, design, data, and engineering, focused on driving growth through the use of rewards, messaging, and customer engagement. Reported to.
• Created and scaled a new personalized reward and loyalty ecosystem of products and core services directly responsible for 3%+ overall growth and €300 million+ in annual incremental revenue.
• Validated and scaled several other new products including an overhaul of our personalized messaging infrastructure, a customer engagement platform for customer-to-customer communication, and other technical platforms.

London, GB

• Built and oversaw a growth and loyalty product group responsible for driving 45% of our month/month growth through referrals, customer engagement, and marketing personalization.
• Led strategic shift away from financial-based incentives by focusing on behavioral economics, customer insights, and customer values; delivered 30% reduction in CPA and increased growth rate by 50+%

New York, NY, US

• Started Macys.com innovation lab with 12 engineers and designers, building web and mobile products focused on customer values including user-generated content, loyalty, gamification, and community.
• Responsible for product development generating over $75 million USD of new revenue in 2015 while decreasing development time/costs by 80%.
• Expanded lab development teams from 1 to 7 teams over the course of the first-year acting as the principal product leader, driving a fundamental change from waterfall-style development to a data and hypothesis-based.

Redwood City, CA, US

• Defined and led the vision, strategy, and goals for the product partnership program focusing on partner products, platform integrations, and custom development to drive engagement and retention across our customer.
• Responsible for new 3rd party product development including mobile, web, and backend solutions on the Box Platform.

• Managed 3rd party development and production of original IP for GameFly and Leap Motion; Partners included Electronic Arts, Corel, Autodesk, Sony, Roundarch, Valve, SEGA, RGA, Google, Amazon, and Evernote.

Mountain View, CA, US

• First hire in the platform group responsible for defining and scaling core platform technologies as well as partnering with game publishers to drive 1st party porting of 20+ titles to our platform.
• Led platform product development on APIs and SDKs based on partner needs, user insights, and competitive analysis scaling the platform to 200+ independent titles.