Extensive knowledge and experience in technical operations management in a 24/7 mission critical high availability environment handling major technical responsibilities includes proactive network monitoring/analysis, major network deployments, as needed and scheduled change requests based on policies and procedures and escalated ticket resolution based on mandated SLA 's. Working experience to Monitoring of Network fault, Performance, Flow and Physical connectivity of Networking Devices through Network Management tools (NMS like Solar Winds - NPM) and having fundamentals common Service Desk Tool like Remedy and Service Now. An accomplished IT professional with around 3 years of hands on experience in Remote Infra Monitoring and network technologies for professional to global enterprise environments that includes routing, routing protocols, switching, SD-WAN, Wireless technologies and enterprise monitoring/management tools. Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance upgrades and fixes with all around technical support. Performing network monitoring and troubleshooting using various automations tools. Managing multiple monitoring screens. Hands on working experience on MS office like Outlook, Excel, word. Remote Infra Monitoring and trouble shooting for networks. Flexible to work on rotational shifts. Change management. Knowledge of ITIL Process. Attending weekly CCB meeting .