Boru T. Email & Phone Number

Fort Worth, Texas, United States

• Developed and maintained accurate network support documentation in a knowledge repository• Investigated root cause of infrastructure outages to include Hyper-V and VMWare ESXI • Utilized group policy to enforce company policies to meet user and computer security requirements• Provided tier 2/3 tech support to government and private organizations• Lead the development and implementation of a new process for onboarding and offboarding client employees • Utilized Azure AD and Exchange admin to troubleshoot account related issues

Farmers Branch, Texas, United States

• Created, maintained, and updated Windows desktop images • Served as the last escalation point to service desk team and resolved complex technical issues• Utilized excellent communication skills to resolve technical problems with desktop computing equipment and software with company vendors• Maintained employees’ access on associated computer systems and/or phone/voicemail systems• Performed onsite and remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommended and implemented corrective solutions• Created training material and instructions for regular employees and lower-level IT personnel

• Successfully enabled remote work for various departments amid the COVID-19 pandemic by swiftly reconfiguring servers and 3CX phone systems and installing VPN access on new computers• Administered and optimized Microsoft Office 365 and Gsuite licenses for the company’s productivity and collaboration needs• Utilized decision making skills during Payment Card Industry Data Security Standard (PCI DSS) Audit by selecting vendors to ensure software meets requirements of PCI DSS and created new workflows (encrypting documents through ShareFile to securely send and receive sensitive documents)• Maintained all software and hardware licensing, network printers and scanners, ticketing systems and workflow automations (Freshdesk)• Provided application and Windows Server 2008-2016 support and administration and created custom reports using SQL query within Debtmaster and Microsoft Access for business needs

Bachelor Of Applied Arts And Sciences, Business Computer Information Systems And Network Administration

Core Coursework: Database Management, Network Systems Administration, Project Management

Associate Of Applied Science, Cyber Security

Core Coursework: Implementation & Support Servers, Security Assessment & Auditing, Networking Fundamentals, Red Hat Enterprise Linux