AeroLeads people directory · profile
Ben Terrill Email & Phone Number
Head of Customer Success
at
Seso Inc.
1 work email found
@brex.com
1 phone found area 866
LinkedIn matched
4 data sources
Profile completeness 100%
Who is Ben Terrill? Overview
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Quick answer
Ben Terrill is listed as Head of Customer Success at Seso Inc., based in Kihei, Hawaii, United States. AeroLeads shows a work email signal at brex.com, phone signal with area code 866, and a matched LinkedIn profile for Ben Terrill.
Ben Terrill previously worked as Senior Director, Customer Success at Brex and Director, Customer Success & Priority Support at Brex. Ben Terrill holds Master Of Business Administration (M.B.A.), Executive Mba - Americas from Cornell University.
Company email context
Email format at Seso Inc.
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{first_initial}{last}@brex.com
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Profile bio
About Ben Terrill
For the past decade+ I’ve been building, educating, growing and managing customer-facing teams for local, global and distributed companies. With a strong focus on strategy and implementation, I’m inspired to work with fast-paced, mission-driven enterprises with a need to define, build and operationalize the customer journey - maximizing value and customer retention. Presently, I’m building customer success at Brex.
Listed skills include User Experience, Seo, Experience Design, Information Architecture, and 29 others.
Current workplace
Ben Terrill's current company
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11 roles
Ben Terrill work experience
A career timeline built from the work history available for this profile.
Senior Director, Customer Success
CurrentMetrics Owned: NRR, Unit Churn, Sales Pipeline, Product AdoptionImproved NRR by 15% for all customers and achieved 130% NRR for enterprise customers in one yearFounded Scaled Customer Success function allowing a tech-touch approach for all long tail customers (~80% of Brex’s customer base)Segmented Customer Success operations into four ICPs allowing a.
Jul 2022 - Present
Director, Customer Success & Priority Support
Metrics Owned: NRR, Sales Pipeline, Product AdoptionEstablished the Customer Success function at BrexDetermined systems strategy and CSM automationDeveloped and implemented team KPIs and CSM scorecardsGrew Customer Success team headcount to 10
Apr 2022 - Jul 2022
Director, Customer Experience
Metrics Owned: NRR, Professional Services Margin, Professional Services RevenueGrew annual client services revenue to $3 million in 2013Transitioned client services practice to formal customer success teamExpanded offering to include help desk support and customer trainingBuilt and led a formal client services practice to facilitate onboarding and.
Mar 2019 - Apr 2022
Vice President, Customer Success
Metrics Owned: Unit Churn, Product AdoptionGrew team headcount from zero to 15Established customer onboarding methodology for the Finn AI platformEstablished customer success functionDefined service level agreements and customer engagement model Owned upsell and cross sell activities across all of Finn AI’s customersNegotiated enterprise contracts for all.
Mar 2017 - Mar 2019
Global Vice President, Customer Success
Metrics Owned: NRREstablished international customer success office in Reading, EnglandOwned full P&L for the department and reported directly to the CEOGrew team headcount to 54
Feb 2016 - Mar 2017
Vice President, Customer Success
Metrics Owned: NRR, Professional Services Margin, Professional Services RevenueGrew annual client services revenue to $6 millionAchieved Customer Net Retention Rate of 110%Built Customer Success Management team of eight to lead customer retention globallyAs the result of an acquisition, led onboarding of 200 customer accounts and one staff member in.
Apr 2013 - Feb 2016
Director, Customer Success
Metrics Owned: NRR, Professional Services Margin, Professional Services RevenueGrew annual client services revenue to $3 million in 2013Transitioned client services practice to formal customer success teamExpanded offering to include help desk support and customer trainingBuilt and led a formal client services practice to facilitate onboarding and.
Jun 2011 - Apr 2013
Product Manager
- Business owner of product roadmap and backlog for eCommerce channel
- Grew online conversion rate by 60% over one year period
Jun 2010 - Jun 2011
Technical Experience Director
One of a team of five senior front-end technical advisors for a team of 26 at Vancouver office.
Apr 2010 - Jun 2010
Senior Interface Developer
Senior front-end technical resource for a number of Global Brands including Starbucks, Procter & Gamble, Palm and Electronic Arts.
Aug 2006 - Mar 2010
4 education records
Ben Terrill education
Master Of Business Administration (M.B.A.), Executive Mba - Americas
Cornell University
Master Of Business Administration (M.B.A.), Executive Mba - Americas
Queen'S University
Bcomm, Entrepreneurial Management
Royal Roads University
Diploma, Applied Communication
Camosun College
FAQ
Frequently asked questions about Ben Terrill
Quick answers generated from the profile data available on this page.
What company does Ben Terrill work for?
Ben Terrill works for Seso Inc..
What is Ben Terrill's role at Seso Inc.?
Ben Terrill is listed as Head of Customer Success at Seso Inc..
What is Ben Terrill's email address?
AeroLeads has found 1 work email signal at @brex.com for Ben Terrill at Seso Inc..
What is Ben Terrill's phone number?
AeroLeads has found 1 phone signal(s) with area code 866 for Ben Terrill at Seso Inc..
Where is Ben Terrill based?
Ben Terrill is based in Kihei, Hawaii, United States while working with Seso Inc..
What companies has Ben Terrill worked for?
Ben Terrill has worked for Seso Inc., Brex, Finn Ai, Mobify, A Salesforce Company, and Kiwi Collection.
How can I contact Ben Terrill?
You can use AeroLeads to view verified contact signals for Ben Terrill at Seso Inc., including work email, phone, and LinkedIn data when available.
What schools did Ben Terrill attend?
Ben Terrill holds Master Of Business Administration (M.B.A.), Executive Mba - Americas from Cornell University.
What skills is Ben Terrill known for?
Ben Terrill is listed with skills including User Experience, Seo, Experience Design, Information Architecture, Interaction Design, User Interface Design, Customer Service, and Mobile Applications.
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