Ben Guanzon Email & Phone Number

Vancouver, Bc, Ca

Vancouver, B.C., Ca

Finance, Administration and IT, the position is responsible for leading a team of thirty (30) information technology professionals to deliver IT application, infrastructure, educational technology and services to College staff and students. The role involves defining and implementing an IT strategy to support the institution and delivers value through IT applications and services. The position interacts and establishes strategic relationships with key stakeholders in the organization including faculty, staff and students. Working with the senior leaders of the organization, the position identifies the requirements and enables the delivery of the solution and services. Other responsibilities include management and supervision of 4 direct reports and 32 indirect reports. Major accomplishments include:Implementation of new technologies that improve reliability and increase service levels.Implementation of technology that supports the business.Development and implementation of an IT Strategy to support the current and future needs of the College including establishing an IT Governance framework.Development and implementation of ITIL processes including problem management and change management.Transformation of the IT function to a service organization.Review and implementation of key business process changes.Facilitate and participate in business process reengineering in all areas of the College.Implementation of Project Management Office for all College initiatives.First Canadian post secondary institution to implement managed hosted email services from Microsoft for staff and live@EDU for students

Reporting to the Chief Financial Officer, the position is responsible for leading a team of information technology professionals to deliver IT application and infrastructure services to the business. The team provides data network, desktop services including Help Desk, server operations, voice infrastructure and facilities management. The position defines the IT strategy that supports the business and ensures IT services are delivered effectively and efficiently. Working with the senior leaders of the organization, the position identifies the requirements and through the IT team delivers the appropriate solution. Other responsibilities include day to day operations of the infrastructure and management and supervision of IT support staff with an annual budget of 3 Million. Major accomplishments include:The assessment and development of an IT Strategy to support the current needs of the business.Reorganization efforts to streamline roles and responsibilities.Development and implementation of an infrastructure plan to support business requirements.Rollout of key business applications and functions including Protour (reservation system), Peoplesoft (upgrade to Enterprise One) and replacement of the Point of Sale system.Development and implementation of an online booking engine to facilitate new products and services.Integration of applications and infrastructure of new business acquisitions.

The position provides a single point of contact for all Information Systems and Technology products and services. Responsible for providing consulting and planning services to the business groups through the local delivery team. Manage the IT portfolio that supports the business areas. Market and broker IT products and services on behalf of clients. Negotiate IT service levels agreements with clients. Monitor performance and client satisfaction. Participate in identifying IT and business opportunities. Major accomplishments include participation and leading the transformation of IT to a service organization. This includes the formulation of the chargeback system as well as driving service level discussions.

The position is responsible for managing and leading staff in supporting the desktop environment at Westcoast Energy. This includes responsibility for managing and contracting an outsourced Help Desk, managing internal and external desktop support personnel who provide desktop consulting and support functions throughout Canada and the United States. This position also involves vendor management and client relations. Major accomplishments include driving efficiencies in delivering desktop support services and sourcing hardware, software, and reseller vendors to deliver high quality and economical PC lifecycle services saving the company 3 Million dollars annually.

Responsible for providing end-user support to clients with special emphasis on desktop software and hardware. The position involves evaluating and recommending computing hardware and software, providing technical direction to projects that are using this technology, and promoting the use of technology through consulting and instruction. Supervisory experience is gained by assisting in the supervision of other client and technical support staff. Assist in the design, implementation, and administration of the company's local and wide area networks. Participate and manage information technology based projects. Major accomplishments include establishing a knowledge database for all support personnel to use.

Provide consulting services to clients with special emphasis on personal computers and local area networks. Responsible for providing desktop support to company executives and high profile divisions. Determine and map technology to business requirements and assist in the procurement of PC technology. Assist in the design, implementation, and administration of the company's local and wide area networks.

System design, implementation, and support with strong attention to Novell local area networks and personal computer applications. Responsible for managing and coordinating systems services to clients by dispatching technical staff. Assist in the preparation and presentation of business proposals for potential clientele. Developed and taught computer classes to clients. Major accomplishments include establishing a wide area network for the Government of Saskatchewan.

Designed, implemented, and supported Novell local area networks. Provided hardware and software support on department personal computers with particular attention to user support on programs such as Word Perfect and Lotus 1-2-3. Developed and taught applications to department users.