-Draft protocols for testing client stability samples. Ensure deadlines are met and procedures are followed to meet GMP standards and client-specific guidelines. -Responsible for pre-conditioning samples before they are ready for analyst testing. - Previous head trainer for stability operations group; in charge of on the job training for new operations employees and ensuring course certifications and SOP requirements are met as well as cross-training project managers on pertinent tasks.-Lean/six sigma trained, on a committee to evaluate and improve department processes.

- Trained new front-of-house employees to meet corporate standards.- Oversaw customer experience and handled customer complaints.

- First point of contact for current students and potential applicants.- Proficient in the use of Datatel software.

- Drafted promotional letters as part of a new client initiative.

- Managed the organization's social media accounts.- Wrote magazine articles and proclamation requests.- Blogged twice daily for the organizations personal finance blog.

· Assisted with writing donation requests. · Planned theme nights with the main goal of bringing target audiences into the ballpark. · Assisted in planning and running community marketing events.