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Project Management• PMP certified• Project Manager for enterprise Internet Banking upgrade• Co-project team leader for enterprise-wise Systems Advantage Project• Led successful implementation of Internet Banking & Credit Scoring projectLeadership• Serve on Executive Committee for CUNA Operations Sales & Service Council• Extensive communication experience delivering motivational and informational presentations to staff, peers and executive management• Use team-based approach to solicit input and feedback from staff at all levels to achieve insight and buy-in• Provide development opportunities for team members to work on projects outside of their comfort zones to build confidence and learn how to deal with ambiguity• Celebrate successes and analyze failures in order to build on strengths and overcome weaknesses• Facilitate company-wide “town hall” meetings to provide status on Systems Advantage project activities and answer questions from staff Customer Service• Led process workflow analysis workshops to streamline Consumer Lending processes• Led development of “response library” to deliver consistent messages to customers and increase efficiency in responding to email/web chat inquiriesLearning and Development• Initiated enterprise-wide Lending Development Program to increase awareness and understanding of the importance of lending to the financial health of the organization• Created performance measurement and incentive program for Call Center staff to improve knowledge, morale and service levels Customer Service/Call Center Management• Led process workflow analysis workshops to streamline Consumer Lending processes• Initiated enterprise-wide Lending Development Program to increase awareness and understanding of the importance of lending to the financial health of the organization• Created performance measurement and incentive program for Call Centre staff to improve knowledge, morale and service levelsSpecialties: Project ManagementCall Center ManagementBusiness process analysisSDLC experienceConsumer Lending Retail salesOperations Management
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Chief Global Channels And OperationsUnfcuNew York, Ny, Us -
Chief Global Channels & OperationsUnfcu May 2024 - PresentLong Island City, Ny, Us
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Chief Operations OfficerUnfcu Mar 2020 - May 2024Long Island City, Ny, Us
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First Vice President- Member OperationsUnfcu Sep 1998 - Mar 2020Long Island City, Ny, Us•20+ years of experience in international financial institution with experience focused on operations as well as successful implementation of high value, strategic transformation initiatives and program governance•Experience planning and delivering large, complex initiatives across multiple functions and disciplines and involving multiple stakeholders •Experience in Change Management and Process Improvement•Knowledge of Program Management Framework and tools (PMP certified)•Excellent communication skills developed through presentations to Senior Executives and organization staff on all levels• Assigned role as Vice President, Member Operations, January 2013• Assigned role as Vice President, Program Management Office, January 2012• Assigned role as Vice President, Business Solutions and Support, February 2009• Promoted to Vice President, Member Directed Services May 2006• Promoted to Assistant Vice-President, Member Directed Services January 2000 • Loan Servicing Manager- Sept 1998- Jan 2000 February 2009- present Moved from the Retail Services Area to Information Technology, responsible for mapping all project management activities to corporate strategy. Developed formalized project management methodology. Manage relationships between the business and IT to ensure business needs are met through technology. Oversee operations and applications support staff to ensure system up-time.June 2004-February 2009 Functioned as Project Team Co-Leader for “Systems Advantage” conversion project where I was responsible for coordination of 21 cross-functional teams involved with replacement of core data processing system (Temenos T24) and 20+ peripheral systems. Performed numerous project management activities including requirement analysis, resource allocation, defect resolution, risk management, vendor management and project communications. Participated in planning for activities such as testing, training and implementation.
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Cross-Border Payments Working Group MemberU.S. Faster Payments Council Sep 2018 - PresentBentonville, Ar, UsMember of the End User Transparency Work Group 2018-2019Cross-Border Payments Working Group Member- 2020-present -
Strategy Co-Creation Council MemberCo-Op Co-Creation Councils Jan 2019 - Dec 2020Rancho Cucamonga, Us -
Medium Financial Institution Working GroupFederal Reserve Faster Payments Task Force Apr 2015 - Jun 2017Participated as a member of the Medium Sized Financial Institution working group to help define effectiveness criteria and review proposals as part of Fed Faster Payments Task Force. Attended quarterly in-person meetings and participated in group work sessions.
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Branch ManagerJustice Federal Credit Union Sep 1996 - Sep 1998Chantilly, Va, UsResponsible for opening and managing new branch (non-cash) of credit union in New York City. Hired and participated in training of staff. Developed and implemented specific marketing plan for branch in order to maximize growth potential in New York market. Introduced new operational ideas and participated in projects designed to increase member satisfaction and improve the Credit Union's financial performance. -
Mortgage Loan CloserCommunity First Credit Union Aug 1993 - Dec 1995Originated first mortgage and construction loans. Coordinated all activities of closing department. Created automated tracking system to monitor property tax payments for entire mortgage portfolio resulting in an annual time savings of three business days. Headed up committee to improve efficiency of customer service staff though process re-engineering. Served on team which planned and implemented new construction lending policy.
Bill Thomas Skills
Bill Thomas Education Details
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University Of Virginia Darden School Of BusinessCues Ceo Institute Iii -
Cornell Executive EducationOrganizational Effectiveness
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The Wharton SchoolStrategic Planning
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University Of Wisconsin OshkoshBusiness
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The University Of AlabamaCommunications/Public Relations
Frequently Asked Questions about Bill Thomas
What company does Bill Thomas work for?
Bill Thomas works for Unfcu
What is Bill Thomas's role at the current company?
Bill Thomas's current role is Chief Global Channels and Operations.
What is Bill Thomas's email address?
Bill Thomas's email address is wa****@****aol.com
What schools did Bill Thomas attend?
Bill Thomas attended University Of Virginia Darden School Of Business, Cornell Executive Education, The Wharton School, University Of Wisconsin Oshkosh, The University Of Alabama.
What skills is Bill Thomas known for?
Bill Thomas has skills like Vendor Management, Risk Management, Business Analysis, Process Improvement, Management, Project Management, Leadership, Executive Management, Analysis, Consumer Lending, Loans, Change Management.
Who are Bill Thomas's colleagues?
Bill Thomas's colleagues are Jose Guzman, Aretha Thompson, Anna Orzel, Csr-P, Theresa Colon, Anna Abdurakhmanov, Ayishatu Ellams-Trebilcock, Ingrid Iglesias.
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