Brandon Le Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

JUNE 2024 - PRESENTOptimizing network infrastructure and automation for Amazon's fulfillment operations and robotics. JUNE 2022 - JUNE 2023I managed and led the UX team for a confidential project involving a new and emerging technology. This start-up-like environment meant building a multi-disciplinary UX team and practice, as well as partnering very closely with cross-functional partners to deliver a new and exciting experience both for customers and for Amazon.MAY 2021 - JUNE 2022Managed and led a team for Amazon Business's e-procurement initiatives.

Austin, Texas

FEB 2019 - MAY 2021Amazon Business is the B2B marketplace for organizations wanting to optimize their procurement processes. I owned the UX across multiple products and services that enables customers to define how their organization shops on Amazon. As part of my product work, I also implemented a cross-functional, design-led process that significantly optimized how we worked and delivered customer-focused solutions at scale.MARCH 2017 - FEB 2019I was part of the Human-Centered Design organization focused on Last Mile delivery logistics and services. Through mobile product and service design, my work was primarily surfaced through the Amazon Flex app, a gig-economy program that allows people to deliver packages for Amazon. Main responsibilities included research, strategy, and design for:- support center experiences for Amazon agents- station, support, and feedback experiences for drivers- delivery experience while on-road- Flex program/app engagement and retention

Austin, Texas Area

• designed workflows and strategies across public, private, dedicated, and hybrid clouds, specifically around infrastructure management and ticketing systems• led a design team focused on internal and customer ticketing experiences across web & mobile• contributed to a new, living/evolving design system and pattern library• conducted or assisted with generative and evaluative customer research, while also helping facilitate a company-wide shift to be more user-centered through Design Thinking

Austin, Tx

My work here began on the IBM Security portfolio, designing AppScan Enterprise - software that "enables organizations to mitigate application security risk and achieve regulatory compliance." What's that mean? Well, in a nutshell, it finds security flaws in business applications and presents them to the user in a clean, digestible way so it gets fixed as soon as possible. Basically, this product prevents hackers from destroying your company. AppScan Enterprise? More like BADASS ENTERPRISE!My work then spanned the IBM Cloud group. First, I led the research effort on a release of IBM Cloud Orchestrator - a cloud management tool that allows users to deploy and manage public, private, and hybrid clouds. I then joined the core team for IBM Service Engage - a suite of business service management applications. Finally, I became heavily involved in projects with IBM Bluemix and Cloud Foundation Services to create the future of cloud infrastructure (IaaS) and platform (PaaS) services. Overall, I was constantly in touch with users - understanding, exploring, prototyping, and evaluating in every step of the design process - working toward making IBM Cloud the most efficient, powerful, delightful-to-use experience for every user.Additionally, I regularly assisted the recruiting team by evaluating portfolio applications, conducting phone screens, moderating design challenges, and 1:1 on-site interviewing of candidates. This definitely helped keep me current in design, while allowing me to contribute to the selection of my co-workers! WOOT!

Charleston, South Carolina Area

• conducted complete heuristic evaluation of major CRM platform and offered various solutions• compiled, organized, & presented data findings and designs to various branches of the company• engaged with several clients, facilitated usability tests, prototyped low and high fidelity designs

Master'S Degree, Human-Computer Interaction/Design

Bachelor'S, Major - Music Education, Percussion; Minor - Informatics

Activities and Societies: IU Drumline, IU Big Red Basketball Band Drummer, National Society of Collegiate Scholars (NSCS), National.