Customer Success professional possessing a demonstrable track record of exemplary communication, strategic planning, and customer success. My professional journey has equipped me to thrive in dynamic, high-pressure environments, consistently delivering exceptional results with key clients and smaller simpler engagements. Adept at cultivating interpersonal connections, I am highly adaptable in navigating complex and demanding scenarios. My strong social acumen and enthusiasm enable me to engage effectively with diverse individuals and foster productive relationships.Outside working hours, I'm a passionate fan of sports, a regular gym-goer, and a social person who loves to explore and find new things to try
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Customer Success ManagerAmpeco May 2024 - Jan 2025Sofia, Sofia City, Bulgaria-Established strong, trust-based relationship with clients by leading complex technical process implementation-Helped clients optimize their payment processing systems, ensuring compliance with regulatory requirements -Proactively identified potential client issues and opportunities, streamlining processes to deliver business value-Used analytical skills to synthesize data into actionable insights, aligning with client use cases and success plans to drive value realization and continuous improvement. -
Senior Adoption StrategistVmware Tanzu Jul 2023 - Mar 2024Sofia, Sofia City, Bulgaria-Build and maintained strong, long-lasting relationships with key clients. Act as a trusted advisor, serving as the main point of contact for adoption-related inquiries and concerns.- Worked closely with key clients to created personalised onboarding plans that align with their unique needs and goals. Ensure a seamless transition onto our products and services, addressing any initial challenges or concerns-Developed and implemented comprehensive adoption strategies for each client, leveraging our offerings to their fullest potential. Tailored strategies to match client objectives and industry trends. -
Senior Customer Onboarding ManagerVmware Tanzu Jun 2022 - Jul 2023Sofia, Sofia City, Bulgaria-Managed the initial customer onboarding and activation for all Tanzu SaaS products for assigned customers-Initiated successful customer engagements, both as a team member for complex engagements, and solo for simpler engagements
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Client Engagement ManagerCess Nuffield Feb 2020 - May 2022Oxford, England, United KingdomReached Revenue targets with assigned accounts through effective leadership, consultative support and relationship buildingSuccessfully spearhead campaigns on Social media platforms, including Facebook, Twitter and LinkedInDeveloped a Strategic Social Media Plan -
Junior Account ManagerEconomic And Commercial Section, Embassy Of Bulgaria Aug 2019 - Dec 2020London, United KingdomGenerating trade leads resulting in export deals of 300,000 poundsPromoting trade and investment through risk analysis and B2B managementSupporting the Head of Section in delivering sales pitches and organizing trade and investment events
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Office Assistant And Social CoordinatorEssex Summer School In Social Science Data Analysis Jun 2019 - Sep 2019Colchester, United KingdomHandled all media and public relations. Supported CEO in managing operational workflow.Oversaw the social program within the Essex summer School, record tracking and data communications, resulting in effective completion on time of the project. -
Assistant Of Head Of The European CommissionNational Assembly Of The Republic Of Bulgaria May 2018 - Jul 2018Sofia, BulgariaSupported the Head of The European commission in improving operations and producing critical documents. Assisted various business groups with document organization and generated official letters to head of states and head of commissions. -
Junior Account ExecutiveLa Fit Consulting May 2018 - Jul 2018Sofia, BulgariaManaged, Directed and prioritized project operational budget of $2M, staying under budgetPerformed tasks central to program progress, communicated with, coached, and coordinated project employeesMaintained project schedules by managing client expectations and deadlines Advised Head project Manager in improving operations while working to reach the company's long-term goals
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Assistant Project ManagerUnicef May 2017 - Jul 2017Sofia, BulgariaCollected requirements from potential beneficiaries of UNICEF projects. Worked directly within the Project management team to estimate deadlines and generate project roadmaps.
Boris Tomov Education Details
Frequently Asked Questions about Boris Tomov
What is Boris Tomov's role at the current company?
Boris Tomov's current role is Customer Success Manager | Ex-VMware.
What schools did Boris Tomov attend?
Boris Tomov attended University Of Essex, Indiana University Of Pennsylvania.
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