Bridget Townsend Email & Phone Number

• Establish and manage study lifecycles in the electronic Trial Master File (eTMF), ensuring document completeness and compliance with regulatory standards.
• Assist Clinical Research Associates and site personnel with document collection, review, and maintenance, while providing guidance to junior Clinical Trial Associate team members.
• Create and maintain operational tracking tools for Key Performance Indicators and quality metrics, and participate in Clinical Inspection Readiness activities.
• Contribute to project team meetings with minute preparation and action log maintenance, and support the training and onboarding of new staff members.

St Louis, Missouri, United States

• Verified and documented any necessary changes due to discrepancies for complete quality assurance.
• Performed daily/ongoing management of protocol queries to ensure accurate information in databases.
• Reviewed reports received for completeness and consistency according to SOPs and sponsor protocols.
• Establish and maintain the Trial Master File (TMF) in inspection-ready state.
• Performs study tracking via CTMS or Sponsor designated system to ensure that the study files are current, accurate and complete.
• May serve as an Independent Essential Document Reviewer and/or perform second review of Essential Documents.

Saint Louis, MO, United States

• ➢ Processes data and queries for assigned clinical trials and ensures appropriate updates are made for sponsors prior to potential FDA submission
• Process data using all active Cardiac Services’ systems and databases (i.e. Cami, eStore, Expert, GLS, OnBase, MUSE)
• Review reports received for completeness and consistency according to SOPs and sponsor protocols
• Verify and document any necessary changes due to discrepancies for complete quality assurance
• Collaborate with sponsors and sites to ensure ERT data, for individual studies, are identical to eCRFs
• Perform daily/ongoing management of protocol queries to ensure accurate information in databases

Maryland Heights, Missouri

• Through acquisition, Biomedical Systems is now known as ERT. ➢ Processed data and queries for assigned clinical trials and ensures appropriate updates were made for sponsors prior to potential FDA submission
• Communicates with investigative sites, coordinators and referral sources both verbally and in writing to ensure patient data questions are clarified, documented and processed in a timely manner
• Review pulmonary reports received for completeness and consistency according to SOP’s and Sponsor protocol
• Perform daily/ongoing management of data queries, Verify and properly document any necessary changes due to discrepancies
• Prepare and send reports to over-reading clinicians and sponsors for review
• Complete edit checks, audits and report findings to the assigned Clinical Project Manager

Creve Coeur, Missouri

• ➢ Applied appropriate coding and billed charges to insurance companies, posted payments to patients’ accounts and filed many appeals on patients’ behalf
• Interpret data/information into alphanumeric code
• Post charges for assigned doctors’ accounts on a timely and accurate basis
• Perform checks and balances on all charges to ensure data entry reconciles to source documents
• Collect, post and manage account payments
• Submitting claims to insurance as well as processing insurance and patient payments

Creve Coeur, Missouri

• ➢ Scheduled multiple tests and procedures for all physicians while obtaining prior authorizations for such tests
• Check patients out following physician visits
• Schedule various tests and surgical procedures
• Obtain insurance precertification’s
• Data entry (EPIC Software)
• Manage phone and physician schedules while performing general office duties

St. Louis, Missouri

• ➢ Schedule multiple tests, procedures and follow-up appointments for all physicians in the practice
• Check patients in & out following physician visits
• Schedule various tests and surgical procedures
• Data entry
• Manage phone and physician schedules while performing general office duties

Diploma, Medical Billing & Coding

High School Diploma, General Studies, 12