Lead Internal Audit for community bank holding company with asset size $1B+, including overseeing audit staff and co-source audit firms, exception management, and investigations. Oversee Compliance; including establishment of compliance management system to include risk assessment, monitoring, change management, policy governance, and complaint resolution, as well as ensuring compliance with high-risk regulations such as Bank Secrecy Act, Community Reinvestment Act, and Home Mortgage Disclosure Act. Implement Enterprise Risk Management discipline and process inclusive of operational, compliance, credit, liquidity, strategic, and reputation all risks. Establish Examination Management function to manage interaction with state and federal regulators as well as other third parties.

Developed and maintained centralized third party examination management across Nationstar, to include investors, federal and state regulators, and government entities. Implemented and managed process to provide loan information for monthly Internal Review Group testing as mandated by the National Mortgage Settlement. Built, trained, and managed offshore examination file preparation team of 15+ employees. Developed, implemented, and managed independent foreclosure review function compliant with OCC requirements. Developed and published weekly management dashboard. Oversaw issues tracking to ensure expedient resolution of audit findings and process improvement opportunities. Led implementation of National Mortgage Settlement servicing standards. Led implementation of Consumer Financial Protection Bureau servicing standards.

Developed, rolled out, and administered operational risk management program for Loan Administration division. Acted as Vendor Management Coordinator for Aurora, overseeing contract negotiation and ongoing performance oversight. Led communication strategy for Loan Administration division, with focus on management summits, webcasts, memos, and executive presentations. Provided single point of contact for all rating agencies, governmental entities, regulatory bodies, and investors, including audit coordination and custom report development. Provided executive dashboard, data analysis, report development, workflow development, and process improvement to all servicing departments. Led cross-department and cross-division initiatives, such as rebranding, post-foreclosure accounting audit, and annual budget process. Oversaw regulatory change control function to ensure compliance with all applicable servicing laws, regulations, and guidelines. Functioned as primary liaison for Loan Administration division to other divisions and parent company. Hired, trained, and managed team of nine employees to handle over 100 projects at a time.

Designed, implemented, and administered reward and recognition plans for 1,000 exempt and non-exempt employees across the country. Administered performance-based incentive compensation plan for 300 employees at the National Servicing Center. Analyzed and presented monthly return on investment, percent of award, and performance gain statistics, using advanced knowledge of Microsoft Access, Excel, Word, and PowerPoint. Provided consultation to management regarding performance benchmarks, process flow, and quality control. Designed web-based performance appraisal application for over 100 managers and supervisors to complete reviews for over 700 exempt and non-exempt employees.

Directed and participated in for-profit, not-for-profit, financial institution, and governmental auditing and examination teams. Provided planning, preparation, and consulting to clients regarding forms 1120, 1120S, 1065, 1040, and 1041 income tax. Completed corporate bookkeeping and compilation engagements. Reviewed and prepared payroll, sales, and personal property tax returns. Supervised and trained staff accountants.