Provided efficient and timely IT support to a diverse user base, including password resets, account management,software installations, network troubleshooting, creating shared mailbox or distribution lists, disabled/reenabledaccounts for students, faculty, and staff, WiFi connectivity, MFA setup, general inquiries or recommendationsinvolving computers and printers• Implemented and managed mobile device management (MDM) solutions, such as InTune and Kandji, to secure andconfigure devices• Efficiently managed the IT asset lifecycle, including purchasing, inventorying, and deploying new hardware andsoftware to end-users in various locations• Led a project to recycle obsolete IT equipment, optimizing resource allocation and promoting sustainable practice• Successfully deployed and configured new technologies, such as Windows 10, Windows 11, Office 365, CiscoWebex, and mobile device management solutions• Adhered to strict data privacy regulations, including FERPA, to protect sensitive information including Developingand implementing new procedures and guidelines to strengthen security protocols and data protection measures•Created and updated detailed step-by-step guides for IT staff, faculty, and students, enhancing troubleshooting andproblem-solving capabilities as well as provided comprehensive training and support to users on various IT tools andapplications•Collaborated effectively with a wide range of stakeholders, including students, faculty, staff, and third-party vendors

Responsible for insuring that the users of the Organization have appropriately configured workstations, the necessary credentials and security, and polite, timely and productive results from their contact with the Help Desk.

- Maintained and supported systems, workstations, mobile devices, printers and peripherals - Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated- Administered repairs, upgrades and completed configuration of PC's and related peripherals- Communicated with outside vendors to resolve customers' problems and inquires, including but not limited to tech support and account information- Prepared equipment for employee use, performed or ensured proper installation of services, operating systems or appropriate software

- Greeted customers in a timely fashion while quickly determining their needs- Recommended merchandise to customers based on their needs and preferences- Responded to customer questions and requests in person and by telephone in a prompt and efficient manner- Maintained knowledge of current sales and promotions, policies regarding payment and exchange and policy practices