• Monitor live operations for Aquis Stock Exchange and MTF exchange platforms, working closely with surveillance, infrastructure, and sales.• Provide first-line trade support to clients including J.P. Morgan, Barclays and Citadel.• Manage deployment of configuration changes and assist with platform upgrades.• Exposure to UK and EU equity markets through reference data management and admission of IPOs.

• Co-ordinated AMR queries for over 42,000 gas meters whilst communicating progress to customers, providers and account managers.• Supported the metering team in data cleansing projects to ensure accurate customer billing.• Delivered online training and delegate AMR related tasks to several team members.

• Implemented Excel Macro to improve the efficiency of daily processes• Wrote and taught basis SQL commands reducing price query lead time• Managed over 30 daily invoices, exceeding an individual value of £1,000,000• Worked alongside the sales team to dealt with their pricing queries

• Deliver a positive shopping experience through polite and professional service to over 1000 daily customers• Interacted with customers by articulating an in-depth knowledge of lavender and cosmetic products sold• Helped run business for a two-week period in absence of owners• Organized stock and team