Brian Williams Email & Phone Number

Midland, Ga

• Responsible for directing a team of resources in delivering excellence in employer implementation for new and renewing customers.• Critical liaison responsibilities between Sales and Account Management Leadership and the ability to partner with all other key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently exceeded.• Exceeds in strategic relationship management, communication, client reporting, identifying and remediating issues via executable action plans, presents extremely well to customers both remotely and in person.• Forecasts and tracks key metrics on a consistent basis, and clearly communicates the progress of ongoing initiatives to internal and external stakeholders.• Responsible for identifying opportunities for improving efficiency metrics and overall processes while implementing solutions that drive increased customer satisfaction. • Establishes and executes best practices and controls to ensure optimal performance on all procedures• Hires, trains, coaches, counsels, and evaluates performance of direct reports. Builds capacity models and hires in top talent to scale with growth.

Georgia, United States

Responsible for day to day leadership of sales and support for Anthem's large and small group markets within Georgia. Accountable for establishing and maintaining working relationships with brokers and customers to ensure desired outcomes are achieved. Primary duties include, but are not limited to identification of service opportunities, working with both internal and external partners to understand existing capabilities that exist within the industry and adoption of client friendly resolutions. Identification of short and long term objectives to drive the overall customer satisfaction. Other responsibilities include involvement in Anthem's culture transformation as a culture champion, providing leadership insight into overall team performance and customer support and creating robust working relationship across matrix partners to ensure proper client support.

Columbus, Georgia Area

Accountable for establishing and implementing an end to end National Accounts CRM solution. Primary duties include, but are not limited to identification of known opportunities, working with both internal and external partners/vendors to understand existing capabilities that exist within the industry and adoption of CRM capabilities designed to bring efficiencies and value to internal customers. Identification of short and long term objectives to drive the overall roadmap. The CRM solution should be indiustry leading and utilizing robust capabilities and functionality that will allow for intuitive interactions that result in addtional product penetration. Responsible for implementing a governance Steering Committee designed to provide ongoing oversight of CRM soltutions and decisions. Other responsibilities include oversight for the National Accounts migration activities. Accountable for representing internal National Accounts stakeholders during the migration activities to ensure no internal or external abrasion. Provides leadership insight into overall status and challenges of National migrations. Create robust working relationship across matrix partners to ensure overall readiness plans exist and are executable. Maintains ongoing relationship management to ensure overall success. Supports One Anthem transformation as Initiative Owner for multiple items.

Columbus, Georgia Area

Responsible for leading the strategy and execution for multi system client implementations and migrations within the Anthem National Accounts geography. In addition, serve as a Georgia Operations liaison to our local P&L leadership team. Primary duties include, but are not limited to: Managing annual client plan changes, managing and building robust customer relationships, identification of technological/process related enhancements to improve efficiency and speed to market. Accountable for managing internal and external stakeholder relationships to drive efficient business outcomes. Leads continuous improvement efforts across matrix partner areas to drive improved customer experiences. Implements programs designed to strengthen associate engagement and development given our vast virtual make up. Manages and evaluates overall customer satisfaction with implementation experiences across National Accounts. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Columbus, Georgia Area

Held various Operations and mid-level leadership positions to include: Claims processing, Customer Service, Enrollment and Billing. Assists Sales with finalist meetings and overall client relationship management via Service Operations.