Brian Williams Email & Phone Number

Midland, GA

• Responsible for directing a team of resources in delivering excellence in employer implementation for new and renewing customers.
• Critical liaison responsibilities between Sales and Account Management Leadership and the ability to partner with all other key internal and external stakeholders to proactively identify and address critical.
• Exceeds in strategic relationship management, communication, client reporting, identifying and remediating issues via executable action plans, presents extremely well to customers both remotely and in person.
• Forecasts and tracks key metrics on a consistent basis, and clearly communicates the progress of ongoing initiatives to internal and external stakeholders.
• Responsible for identifying opportunities for improving efficiency metrics and overall processes while implementing solutions that drive increased customer satisfaction.
• Establishes and executes best practices and controls to ensure optimal performance on all procedures

Georgia, United States

Responsible for day to day leadership of sales and support for Anthem's large and small group markets within Georgia. Accountable for establishing and maintaining working relationships with brokers and customers to ensure desired outcomes are achieved. Primary duties include, but are not limited to identification of service opportunities, working with both.

Columbus, Georgia Area

Accountable for establishing and implementing an end to end National Accounts CRM solution. Primary duties include, but are not limited to identification of known opportunities, working with both internal and external partners/vendors to understand existing capabilities that exist within the industry and adoption of CRM capabilities designed to bring.

Columbus, Georgia Area

Responsible for leading the strategy and execution for multi system client implementations and migrations within the Anthem National Accounts geography. In addition, serve as a Georgia Operations liaison to our local P&L leadership team. Primary duties include, but are not limited to: Managing annual client plan changes, managing and building robust.

Columbus, Georgia Area

Held various Operations and mid-level leadership positions to include: Claims processing, Customer Service, Enrollment and Billing. Assists Sales with finalist meetings and overall client relationship management via Service Operations.