Brad Whitehead Email & Phone Number

Gainesville, Georgia

Lead and supervise desktop support personnel. Developed standardized processes using lean methodologies for successful lifecycle refresh for 8500 end users and 6,000 endpoint devices. Decision maker for all endpoint models and configurations for desktop, laptops and Wyse thin client devices and peripherals. Provided oversight and direction of daily operations including break/fix, on-going device refresh, and new deployments. Focus on customer service KPIs to develop and improve overall customer satisfaction through the use of Service Now ticketing system and detailed action plans. Improved employee satisfaction with the help of Employee Engagement surveys and the development of action plans to improve employee satisfaction. Managed new device deployment projects for new 100 bed hospital and over 75 new Physician practices added to the organization. Consistently over-deliver with the use of motivation, direction, project management tools, and budget controls to meet overall financial goals for the organization.

Develop and supervise project teams consisting of network specialists, database administrators, help desk staff, application analysts, and project managers. Negotiate contracts create project budgets and tracking metrics. Collaborated with other IT Directors, CFOs, CEOs, Company Presidents, Executives, Managers, and Staff. Responsible and accountable for 30 FTE’s in the areas of Information Systems and Technology, PACS, Telecommunications and Bio Med. Committees: Corporate Compliance, Communications, Operations Team, Capital Review, EOC/Safety