1. Patient Interaction and Support2. Problem Resolution3. Coordination with Medical and Administrative Teams4. Patient Documentation and Records5. Customer Relationship Management6. Promoting Hospital Services7. Providing information about the hospital’s specialties, packages, and upcoming medical services to enhance patient awareness and engagement.8. To ensure a seamless, caring, and efficient experience for every patient, ensuring their needs are met with the highest standards of service.

Provide patient consulations and recommended treatments. Discuss cost of service, insurance coverage, and payment options with the patients. Coordination With Treatment Plan And Estimations Assists to manage all stages of patient from admission of patient in hospital to payment anddischarge. Meet with patients and families regarding treatments, procedures, medications, and continuingcare. Communicating with patients about their status and condition through emails, phone and faceto face conversations. Scheduled and cancelled patient appointments, provide information and forward calls includingabout billing. Answer patient calls,emails and questions including finding insurance estimates. Recorded,compiled,entered and retrieved information , by hand and using computer. Resolved complaints from patients. Post Discharge follow-up with patient. Maintaining Daily Data base For like Surgery & follow-up patient.

International patient Coordination (Bangladesh, Maldives, GCC, Africa) Sending Visa Invitation Letters as well as appointment letters. Query Revert Along With Treatment Plan And Estimations Query management and conversation from partners/online. Coordination With Transport Team (Medical Travel agencies) and individuals. Managing seamless coordination between departments for internationalpatients. Patient counseling & issue handling. Managing local and outstation partners for business development . Patient Conversion from Health Check-up to OPD and IPD. Post Discharge follow-up with patient. Maintaining Daily Checklist For International Patients. Assess, collaborate and coordinate patients discharge planning needs andreadiness for discharge with other members of the care team. Building patient relationships and maintain patient loyalty, identifyingPatient needs. Generating & managing daily, monthly MIS.