Francesca Buccellato Email & Phone Number

Munich, By, De

-Answered customer invoice questions and resolved issues discovered during invoicing and collection.-Processed and sent invoices, adjustments, and credit memos to customers.-Performed data import, scanning, or manual keying processes to verify invoice accuracy.-Investigated and resolved issues to maintain billing accuracy.-Input payment history and other financial data to keep customer accounts up-to-date.-Managed numerous client accounts to track and collect money… Show more -Answered customer invoice questions and resolved issues discovered during invoicing and collection.-Processed and sent invoices, adjustments, and credit memos to customers.-Performed data import, scanning, or manual keying processes to verify invoice accuracy.-Investigated and resolved issues to maintain billing accuracy.-Input payment history and other financial data to keep customer accounts up-to-date.-Managed numerous client accounts to track and collect money owed.-Worked with team members and leadership to identify and develop process improvements.-Used Subscription billing software: Chargebee Show less

Remote

- Mentored junior editors and writers, fostering professional development and growth within the team.- Streamlined workflow processes to improve efficiency in content production across print and digital platforms.- Continuously improved editorial guidelines based on user feedback, ensuring the magazine stayed relevant and engaging to its audience.- Edited articles for clarity, accuracy, style consistency, grammar, punctuation, spelling errors ensuring error-free copy before… Show more - Mentored junior editors and writers, fostering professional development and growth within the team.- Streamlined workflow processes to improve efficiency in content production across print and digital platforms.- Continuously improved editorial guidelines based on user feedback, ensuring the magazine stayed relevant and engaging to its audience.- Edited articles for clarity, accuracy, style consistency, grammar, punctuation, spelling errors ensuring error-free copy before publication.- Recruited top-notch freelance contributors who brought diverse perspectives enriching overall content offering.- First experience creating and maintaining a website from scratch using Wix.com (site currently on pause). Show less

- Tutored students requiring additional assistance and exam preparation.- Adapted teaching strategies to learning styles of students with different skill levels.- Enhanced students' language skills by utilizing interactive activities and multimedia resources.- Expanded students' vocabulary knowledge by introducing new words related specifically to their interests or careergoals.

- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.- Managed existing portfolio and potential leads using CRM system.- Prepared monthly and year-end closing statements, financial documents and invoices.- Followed specific company rules to maintain integrity and security of data.- Greeted customers, answered account questions and resolved… Show more - Oversaw multiple accounts and worked diligently to meet and exceed performance goals.- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.- Managed existing portfolio and potential leads using CRM system.- Prepared monthly and year-end closing statements, financial documents and invoices.- Followed specific company rules to maintain integrity and security of data.- Greeted customers, answered account questions and resolved complaints.- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.- Created various documents and handled correspondence and memos to assist supervisor.- Tracked income and expenses for business using accounting software: Quickbooks- Other used software: Daylite Show less

Remote

- Greeted customers, answered account questions and resolved complaints.- Implemented new response processes to improve speed ofmtask completion.- Created various documents and handled correspondence and memos to assist supervisor.- Reconciled bank and credit card accounts monthly.- Processed customer payments and set up payment plans.- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.- Researched and resolved… Show more - Greeted customers, answered account questions and resolved complaints.- Implemented new response processes to improve speed ofmtask completion.- Created various documents and handled correspondence and memos to assist supervisor.- Reconciled bank and credit card accounts monthly.- Processed customer payments and set up payment plans.- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.- Researched and resolved collections disputes to maintain customer relationships.- Reconciled operations database with accounting system information to calculate and determine monthly revenue.- Implemented program to create daily spreadsheets and streamline financial reporting.- Used softwares: Intercom, Debitoor (SumUp), CRM System. Show less

Borgio Verezzi-Italy

- Streamlined booking processes to enhance efficiency and reduce errors in reservations.- Managed social media accounts (Booking, Airbnb and Facebook).- Recommended dining and entertainment options for guests.- Established partnerships with local businesses to enhance guests' experience through value-added services.- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.

I took a break for two years to travel, visiting places like Malaysia, Myanmar, and living in Australia for a year and a half.This journey inspired me to use my knowledge in economics, finance, and working with clients. So, a year later, I decided to start my own business and become a freelancer.

Genoa Area, Italy

- Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations.- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.- Supervised customer orders and delivered regular status updates.- Prepared monthly and year-end closing statements, financial documents and invoices.- Provided exceptional customer service, resolving issues promptly and… Show more - Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations.- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.- Supervised customer orders and delivered regular status updates.- Prepared monthly and year-end closing statements, financial documents and invoices.- Provided exceptional customer service, resolving issues promptly and professionally.- Used software: Pulse Show less

Genoa Area, Italy

- Reviewed purchase documents and company receipts for reconciliation with statements.- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.- Updated customer financial profiles in SAP.- Collaborated with team members, interdepartmental personnel and customers.- Worked closely with the CFO with other duties when peers were absent.- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.

Postgraduate Degree, European Studies/Civilization

Master'S Degree, Economia E Diritto

Bachelor, Economia Aziendale/Manageriale