Vanese Buchanan Email & Phone Number

Hopewell, New Jersey, United States

• Collaborates with HR and other cross functional teams, ensuring new employee profiles are complete prior to their start date. • Designed the IT segment of new hire orientation training new employees to successfully navigate company assets and websites.• Supervises a team of 7 analysts in preparation for deployment of assets and biometric registration during new hire orientation.• Develop and maintain comprehensive documentation of policies, procedures, and standards, including… Show more • Collaborates with HR and other cross functional teams, ensuring new employee profiles are complete prior to their start date. • Designed the IT segment of new hire orientation training new employees to successfully navigate company assets and websites.• Supervises a team of 7 analysts in preparation for deployment of assets and biometric registration during new hire orientation.• Develop and maintain comprehensive documentation of policies, procedures, and standards, including user manuals, knowledge articles, and videos for peers and customers.• Oversees upgrade projects for various Enterprise service platforms ensuring functionality is maintained after production rollout.• Participates in project/demand technology prioritization for enterprise business capabilities.• Assess business processes and provide recommendations to continuously improve efficiency and quality. Show less

CompuCom - Weight Watchers Corp • Executed Windows 7 migration project for multiple Weight Watchers retail stores. • Coached employees on new functionalities of Windows 7, provided basic information on how the new OS functions, along with various shortcuts that can be utilized in day-to-day operations, making tasks easier and more efficient.Allied Digital – Mazda North America, Bridgewater, NJ• Completed laptop refreshes for approximately 40 users. • Provided… Show more CompuCom - Weight Watchers Corp • Executed Windows 7 migration project for multiple Weight Watchers retail stores. • Coached employees on new functionalities of Windows 7, provided basic information on how the new OS functions, along with various shortcuts that can be utilized in day-to-day operations, making tasks easier and more efficient.Allied Digital – Mazda North America, Bridgewater, NJ• Completed laptop refreshes for approximately 40 users. • Provided troubleshooting for various technical issues involving Windows 7 and Windows 8 operating systems.Panasonic, Newark, NJ• Migrated customer machines from Lotus Notes to Outlook 365. • Educated customers regarding the transition to Outlook, including step by step instructions on mail setup and the removal of old e-mail platforms on mobile devices.UBS, Weehawken, NJ• Responsible for disconnecting/reconnecting computers and peripherals during a move from one location to another. Reconnected all desk phones to computers for VoIP functionality. • Ensured all workspaces are fully functional and neat according to company guidelines. Show less

Plainsboro, New Jersey

• Coordinated a hardware migration project for 800+ users, ensuring application functionality, with minimal downtime to users.• Expedited triage Service Desk tickets to proper supporting areas to resolve issues within SLAs.• Coordinated equipment setups in conference rooms and provided deskside support.

Newark, Nj

• Provided Service Desk support in a performance-based enterprise environment.• Assisted users in a call center through chat, email and deskside support.• Triage escalations to L2/L3 teams; followed up with users to resolve issues within SLAs.• Authored submissions to knowledge base to be published on customer facing portal.• Revamped application installation process, resulting in savings of approximately 300 work hours annually.• Documented installation process I devised… Show more • Provided Service Desk support in a performance-based enterprise environment.• Assisted users in a call center through chat, email and deskside support.• Triage escalations to L2/L3 teams; followed up with users to resolve issues within SLAs.• Authored submissions to knowledge base to be published on customer facing portal.• Revamped application installation process, resulting in savings of approximately 300 work hours annually.• Documented installation process I devised for peer training. Show less

Certificate In Full Stack Web Development, Full Stack Web Development

Certificate Diploma, Internetwork Engineering

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services