Marc Buchmann Email & Phone Number

London, London, Gb

Responsible for the Service Delivery function at 4 international warehouse locations in Berlin, Poland and Czech Republic. This includes the provision of Incident, Problem, Change and Service Transition processes, engagement models and overall Tech governance.Managing the Service Transition for Berlin warehouse WMS and automation projects.Design and implementation of IT Operating Model for Supply Chain Tech Services incorporating Incident, Problem, Change, Release Management and Service Transition.Permanent control of fulfilment of Service Level Agreement in Service Reviews with warehouse suppliers.

- Operational Service Delivery Management for Support of OEM HW/SW components in Redknee Solutions (e.g. HPE, Fujitsu, EMC, F5, Cisco, Emerson, Oracle, RedHat, Microsoft)- Vendor Management- Having sole responsibility of contract negotiation with IT vendors and support partners and agreement on scope of work for support services - Definition and communication of service concepts for all OEM components to customer project teams - Central contact for all contractual support issues- Escalation management with vendors in case of critical breach of agreed support level in customer projects- Permanent control of fulfilment of Service Level Agreement- In charge of claim management with suppliers- Continuous optimization of OEM support costs and cash flow without impacting the quality of service- Lifecycle control of individual OEM components and joint responsibility with product management, for ensuring the support continuity of Redknee solutions in the field

Espoo, Southern Finland, Fi

- Lead of the World Market Top Problem board including BSS experts from R&D, technical support, integration and project management- Identification and prioritization of generic problems and definition of preventive measures to be implemented in potential affected projects- Lead of Inventory Record Keeping process to identify affected projects- Control of implementation of Field Change Orders in affected projects- Ensure that relevant system data in the Inventory database are up-to-date- Release of inventory scan included in products and of inventory handling tools- Lead of an international team of 7 engineers for inventory handling

Munich, De

- Line management of 8 project managers in Support for BSS Projects in EMEA

Berlin, Berlin, De

- Product Manager for ISDN Least Cost Router, Switches and Network-Management-System

Berlin, Berlin, De

- Acquisition of EU-funded projects and report to the European Commission- Lead of ICARE9000 European project- Team leader of 5 project managers

- Project and partner management with IBM, 3COM, Compaq und Microsoft- Key Account Manager for Elf Aquitaine (today Total)

Armonk, New York, Ny, Us

- In charge of bringing the first multiprocessors IBM PS/2 Server onto the french market

Armonk, New York, Ny, Us

- Market analysis and setup of a customer database (Technical cooperation in lieu of military service)

Diplôme D'Ingénieur En Génie Informatique (Engineering Diploma), Computer Sciences And Engineering

Diplôme D'Etudes Universitaires Générales En Mathématique Et Physique, Mathematics And Physics

University Diploma In Technology, Electrical Engineering

High School Diploma In Sciences