Marc Buchmann work email
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Marc Buchmann personal email
Marc Buchmann is a Senior Service Delivery Manager at ASOS.com at ASOS.com. He possess expertise in service delivery management, emerson ups, solution selling, cisco systems products, oem management and 41 more skills. He is proficient in English.
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Senior Service Delivery Manager (Logistics And Supply Chain Technology)Asos.Com Jun 2017 - PresentLondon, London, GbResponsible for the Service Delivery function at 4 international warehouse locations in Berlin, Poland and Czech Republic. This includes the provision of Incident, Problem, Change and Service Transition processes, engagement models and overall Tech governance.Managing the Service Transition for Berlin warehouse WMS and automation projects.Design and implementation of IT Operating Model for Supply Chain Tech Services incorporating Incident, Problem, Change, Release Management and Service Transition.Permanent control of fulfilment of Service Level Agreement in Service Reviews with warehouse suppliers. -
Senior Service Delivery Manager (Telecommunication)Redknee Jun 2012 - Dec 2016- Operational Service Delivery Management for Support of OEM HW/SW components in Redknee Solutions (e.g. HPE, Fujitsu, EMC, F5, Cisco, Emerson, Oracle, RedHat, Microsoft)- Vendor Management- Having sole responsibility of contract negotiation with IT vendors and support partners and agreement on scope of work for support services - Definition and communication of service concepts for all OEM components to customer project teams - Central contact for all contractual support issues- Escalation management with vendors in case of critical breach of agreed support level in customer projects- Permanent control of fulfilment of Service Level Agreement- In charge of claim management with suppliers- Continuous optimization of OEM support costs and cash flow without impacting the quality of service- Lifecycle control of individual OEM components and joint responsibility with product management, for ensuring the support continuity of Redknee solutions in the field
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Field Quality Management Worldwide In It SupportNokia Siemens Networks Oct 2003 - May 2012Espoo, Southern Finland, Fi- Lead of the World Market Top Problem board including BSS experts from R&D, technical support, integration and project management- Identification and prioritization of generic problems and definition of preventive measures to be implemented in potential affected projects- Lead of Inventory Record Keeping process to identify affected projects- Control of implementation of Field Change Orders in affected projects- Ensure that relevant system data in the Inventory database are up-to-date- Release of inventory scan included in products and of inventory handling tools- Lead of an international team of 7 engineers for inventory handling -
Head Of Project Managers In Emea RegionSiemens Ag Sep 2001 - Sep 2003Munich, De- Line management of 8 project managers in Support for BSS Projects in EMEA -
Product Manager In TelecommunicationTeles Ag Informationstechnologien May 1997 - May 2001Berlin, Berlin, De- Product Manager for ISDN Least Cost Router, Switches and Network-Management-System -
Head Of The European Project DepartmentTeles Ag Informationstechnologien Sep 1995 - Apr 1997Berlin, Berlin, De- Acquisition of EU-funded projects and report to the European Commission- Lead of ICARE9000 European project- Team leader of 5 project managers
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It Project ManagerKrone Ag Jan 1994 - Jul 1995- Project and partner management with IBM, 3COM, Compaq und Microsoft- Key Account Manager for Elf Aquitaine (today Total)
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System Engineer In MarketingIbm France Jul 1992 - Dec 1993Armonk, New York, Ny, Us- In charge of bringing the first multiprocessors IBM PS/2 Server onto the french market -
System Engineer In SalesIbm France In Africa Jan 1991 - Apr 1992Armonk, New York, Ny, Us- Market analysis and setup of a customer database (Technical cooperation in lieu of military service)
Marc Buchmann Skills
Marc Buchmann Education Details
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Université De Technologie De Compiègne (Utc)Computer Sciences And Engineering -
University Of StrasbourgMathematics And Physics
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Iut De MulhouseElectrical Engineering
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Lycée Louis Pasteur Strasbourg(France)High School Diploma In Sciences
Frequently Asked Questions about Marc Buchmann
What company does Marc Buchmann work for?
Marc Buchmann works for Asos.com
What is Marc Buchmann's role at the current company?
Marc Buchmann's current role is Senior Service Delivery Manager at ASOS.com.
What is Marc Buchmann's email address?
Marc Buchmann's email address is ma****@****sos.com
What schools did Marc Buchmann attend?
Marc Buchmann attended Université De Technologie De Compiègne (Utc), University Of Strasbourg, Iut De Mulhouse, Lycée Louis Pasteur Strasbourg(France).
What skills is Marc Buchmann known for?
Marc Buchmann has skills like Service Delivery Management, Emerson Ups, Solution Selling, Cisco Systems Products, Oem Management, Cisco Technologies, Cash Flow, Hpe, Business Support System, Bss, Frenchman, Telecommunications.
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