Buck Drake Email & Phone Number

San Jose, Ca

Leads and supports assigned projects and initiatives of medium to high complexity applying project management methodology to support the company and group’s strategy. Manage assigned projects through the various stages of the project lifecycle, from concept to launching. Developing SOW, business proposals, functional requirements, project plan w/milestones and implementation plan. Provide management and guidance toward successful collaboration with multi-functional groups and direct project team responsible for implementation of Jabil’s strategies.

San Jose, Ca

Livermore, Ca, Usa

Livermore, Ca, Usa

• Responsible for successful transition of various Lam products from either Lam Manufacturing to Supplier or Supplier to Supplier for a $800 million division.• Drove weekly communication meetings between Cross-Functional Teams (CFT); New Product Introduction (NPI), Engineering, Supply Business Management and Supplier ensuring risks are identified and mitigation plans in place. • Generation of SOW (Statement Of Work) driving change implementation activities to meet project milestones; deliverables and resource allocation.• Conducted numerous site audits: Capacity, Processes, Documentation management and overall Risk Assessment resulting in process improvement from Receiving to Shipment.

Cupertino & Sunnyvale, Ca.

Program/Project Manager, Public Sector, Software Services• Achieved annual renewals, 5 consecutive years, valued at $1.2M annually with leading a team of 6, Professional Service Technical Consultants, maintaining an infrastructure of 12 Production environments. • Generated $1.3M in annual revenue, in collaboration with Sales & Business Development teams, optimized margin through uncovering upsell opportunities and optimizing technical resource allocations.• Drove change implementation activities to meet or exceed program timing milestones.• Led project milestone reviews providing clear and concise updates on status and recovery plans as necessary.• Clear, frequent communication between cross-functional teams; Engineering, Research & Development, Support, for integration into launch implementation/preparation activities or changes.• Managed and maintained project portfolios valued at $500K per quarter. Initiated project proposals, monitored workflow and technical resources, processed Change Orders and controlled deliverables against Statement Of Work (SOW).• Consistently achieved 7+ or above for Customer Satisfaction via Net Promoter Index (NPI) scale: 1-10.• Facilitated workshops via presentations, whitepapers, and pre-handoff user and technical training.• Coordinated implementation of various projects utilizing HPE Business Software Services Applications (BSA).

San Jose & Santa Clara, Ca.

District Service Manager (DSM)• Increased District’s product install base by 10% from identifying and approving technical resource allocation and overseeing service level agreements for both internal and external customers.• Developed and implemented program improvements that reduced Consulting Engineers (CE’s) overtime by 22%, improved responsiveness to customer and reduced travel frequency and expenses.• Administered project portfolios that contributed $150 - $200K annually towards company’s $600K Time & Material Regional goal through strong collaboration with EMC Sales and Partner teams. • Recaptured ~$250K revenue previously lost through Out of Warranty Upgrades, De-Installations and Move opportunities.

Milpitas & Newark, Ca

System Engineer (SE)• Architected technical solutions and provided technical support for Bay Area and Sacramento territory, resulting in $25M revenue.• Directed team of 7 System Engineers providing technical expertise and guidance. Team consistently achieved 97% Total Customer Satisfaction rating.• Implemented H/W and S/W training sessions for 50 Telesales Representatives, which improved Quote Configuration accuracy by 20%.• Cultivated successful Partner relationships and drove $5M in revenue, achieving 30% of yearly goal in 1st quarter.Senior Quality Engineer (QE), Specials & Sun Federal• Researched customer issues and delivered technical assessments for Government contracts.• Achieved ISO-9002 by developing and implementing quality control processes within the custom product manufacturing organization.• Secured bids valued from $200M to $1.2B with creation and standardization of quality program which enabled the organization to qualify for Department of Defense contracts.

MILITARY EXPERIENCE:U.S. NAVY: Chief Petty Officer, Aviation Electrician(Retired AEC; 1971-1975 & 1977-2000)* Advanced Electronics* Integrated Electrical Systems* Quality Assurance* Leadership Training* Maintenance Operations* Safe-for-Flight