Flight Purser
Dubai, United Arab Emirates
• Working under the authority of the Captain for a safe and secure operation.• Making judgments and decisions pertaining to safety and security in line with corporate requirements, local civil aviation, and international standards.• Overall management of all resources (time, product and people) through inspired leadership, ensuring the world’s best in-flight experience is consistently delivered for up to 600 customers at once.• Managing 30 Cabin Crew and 3 Cabin Managers at one time.• Responsible maintaining timely, clear and open communication with Flight Deck and crew throughout the flight.• Performance reviews to provide feedback, guidance and direction to all team members to ensure. standards are met as they apply to customers, safety, security and overall performance on board• Trained (on the job) over 6,000 employees during my time as Senior Flight Steward and Flight Purser in relation to duties/responsibilties and preperation for their next move within Emirates Airline.• Making recommendations in relation to training requirements for staff, in line with corporate policies.• Contributed to the further development of performance assessment process/ Key Performance Indicators.• Analysis of products offered in First and Business Class and suggested improvements required in order to maintain competitive edge of the airline in the current market.• Driving on board sales of Emirates brands such as Dnata, Arabian Adventures and MontBlanc.• Acted as a brand ambassador of Emirates Airlines brand globally, operated as part of the inaugural crew to various destinations worldwide.• Preassigned commercially important charters and delivery of Emirates aircraft based on service excellence and customer feedback.• Ensuring on time departure achieved daily from Dubai International Airport – one of the world’s busiest airports.• Fully trained in First Aid, Emergency Evacuation and Survival Techniques.• Author of Gaelic PA to enhance customer experience.