Bob West Email & Phone Number

Fairhope, Al, Us

As a Credit Union Service Organization (CUSO) Chief Executive Officer (CEO), I drive the overall direction, leadership, and management of CU*SOUTH – responsible for establishing and executing policies to support human resources, marketing, finance, and company strategy. I lead our organization as a collaborator, strategist, coach, mentor, and overall visionary along with a team of dedicated, seasoned professionals.As part of the CU*Asterisk network with a community of over 350 credit union partners, CU*SOUTH was founded in July 2006, with a mission to grow credit unions. They do this by delivering an outstanding core software and support experience (CU*BASE), as well as by delivering Collaborative Services with fractional employees to support the credit unions in the CU*Asterisk network with accounting, collections, compliance, IT management and back-office support, and more.

Enola, Pennsylvania, Us

Current responsibilities include information security, software engineering, data and analytics, core IT service, infrastructure, payments, strategic planning and project management, consumer lending, commercial lending, real estate lending, and credit/debit card services.

Milwaukee, Wisconsin, Us

Manage Service Management Group within Credit Union Solutions for all credit union customers of Fiserv. This group has enterprise accountability for their client's service experience working with multiple business units (implementation, support, product management, development and sales) across Fiserv. Act as a customer advocate within Fiserv. Assists clients with project and strategic planning, technology capabilities, and overall industry expertise.

Winston-Salem, Nc, Us

The CIO/CTO is a senior VP position with responsibility for developing and implementing the credit union’s Information Technology, Imaging, EFT Card Services, Security, and Facilities policies, objectives, and initiatives, and is tasked with continual improvement, compliance/risk management, and operational efficiency. As a member of the Senior Planning Team, the CIO/CTO will assist in developing and implementing short-term and long-term financial, operational and strategic business goals, with a focus on technology and organizational growth. This position has overall responsibility for the credit union’s information technology area, imaging, EFT card services, project management, security, enterprise solutions, and facilities management. This position is also responsible for designing, developing, and implementing a multi-credit union collaboration made up of large financial institutions.

Enola, Pennsylvania, Us

• Directed IT technology initiatives including development and implementation of policy governing use of all information technology resources for a 1.1 billion dollar Federal Credit Union.• Selected and installed Symitar core processing system.• Proposed and built Disaster recovery plan to include regional recovery hot site and alternate vendor warm site locations.• Built regional hot site recovery location to include redundant core systems and data connectivity.• Directed the overhaul and upgrade of all electronic service channels to embrace .Net architecture.• Recommend to senior staff and board of directors concerning new uses and developments in technology for possible organizational use.• Researched, selected, and implemented a wide area network infrastructure upgrade to include a telecom vendor supplied Ethernet product and sonnet ring over the 30 branch, 6 county enterprise.• Selected, purchased, and implemented an EMC/Dell SAN and NetApp SAN and NAS.• Researched, selected, and implemented a Nortel VOIP solution for enterprise communications.• Selected, purchased, and installed Cisco ASA firewall, Cisco VPN, Cisco global load balancers, and Tipping Point IPS.• Responsible for regulatory compliance and oversight of internal and external audit requirements. • Responsible for and managed information systems network certification support, penetration testing and policy assessment, vulnerability identification, incident response and mitigation as well as associate education.

• Directed technology systems initiatives including hardware, software, applications, and communications, in support of strategic growth objectives of 100 million-dollar Company.• Selected, installed, and implemented Oracle ERP solution including HR and payroll.• Selected, installed, and implemented Kronos client server time keeping solution.• Negotiated and implemented contracts and outsourcing for third party resources.• Project manager for corporate Y2K compliance.• Rebuilt entire IT infrastructure (house cabling, fiber optics, switches, servers, PCs).• Selected and implemented corporate document imaging system (170 systems).• Selected and implementing corporate preventive maintenance system (Datastream MP5).• Implementing new direct store delivery software and hardware for 350+ routes.• Accountable for IT budget of 3.5 million.• Planned, implemented, and assimilated two corporate acquisitions into existing IT environment.• Prioritize, plan, allocate resources, and assist in all corporate programming and development.• Organized IS steering committee to coordinate IT planning with executive level vision and planning.• Developed plan for purchase and installation of E-commerce/E-business software.• Personally responsible for porting legacy software (RPG) to local area network.• Designed LAN, WAN, and all telecomm for all corporate locations.• Responsible for design and development for all manufacturing applications.• Assisted in the selection of Wonderware for all man-machine interfaces software.• Assisted in the selection of Oracle and Oracle development tools as the corporate standard.• Designed and implemented 7 by 24 help desk and on-call rotation.

Leadership, Leading For Organizational Impact

Command & Control (C3, C4I) Systems And Operations

It

Bs, It

Accounting