Bucur Dan Email & Phone Number

Bucharest, Bucharest, Romania

Full-time CompTIA IT Fundamentals+ (ITF+) Certification program.I am currently engaged in the CompTIA IT Fundamentals+ (ITF+) certification program, which provides comprehensive knowledge of foundational IT concepts and terminology. The curriculum covers critical areas such as hardware, software, security, networking, and basic troubleshooting techniques. This certification is enhancing my understanding of databases, software development, and IT infrastructure, preparing me for future… Show more Full-time CompTIA IT Fundamentals+ (ITF+) Certification program.I am currently engaged in the CompTIA IT Fundamentals+ (ITF+) certification program, which provides comprehensive knowledge of foundational IT concepts and terminology. The curriculum covers critical areas such as hardware, software, security, networking, and basic troubleshooting techniques. This certification is enhancing my understanding of databases, software development, and IT infrastructure, preparing me for future advancement in IT education and positioning me for potential entry-level roles within the technology sector. Show less

Bucharest, Romania

1.Answering pings from the agents in a timely manner while providing the best solution according to the workflows and procedures;2.Approving/denying losses/coupons requested by agents on tickets;3.Ensuring the knowledge level of the assigned teams by constant collaboration with the team members by leading shadowing and coaching sessions for the specific metrics;4.Analysing the soft and technical skills quality improvement opportunities;5.Assisting managers with supervisor calls… Show more 1.Answering pings from the agents in a timely manner while providing the best solution according to the workflows and procedures;2.Approving/denying losses/coupons requested by agents on tickets;3.Ensuring the knowledge level of the assigned teams by constant collaboration with the team members by leading shadowing and coaching sessions for the specific metrics;4.Analysing the soft and technical skills quality improvement opportunities;5.Assisting managers with supervisor calls and support engineers level 1 with short meetings in order to find the best solution for the complex issues. Show less

Bucharest, Romania

1.Dealing with members’ email queries promptly and efficiently, in accordance with company procedures;2.Processing all incoming and outgoing phone calls from customers and managing all requests, technical issues, other changes and reservation's cancellations;3.Achieving the individual goals in terms of quantity and quality, complying with the fulfillment of all the tasks and duties;4.Clearly and concisely logging and tracking details of the arising issues, ensuring to report… Show more 1.Dealing with members’ email queries promptly and efficiently, in accordance with company procedures;2.Processing all incoming and outgoing phone calls from customers and managing all requests, technical issues, other changes and reservation's cancellations;3.Achieving the individual goals in terms of quantity and quality, complying with the fulfillment of all the tasks and duties;4.Clearly and concisely logging and tracking details of the arising issues, ensuring to report recurring queries;5.Performing all duties in an efficient, professional and courteous manner at all times;6. Pursuing personal development of soft and technical skills and knowledge that are necessary for an effective performance;7.Helping maintain a good team and working environment through assisting fellow employees and participating in team meetings. Show less

Greater Bristol Area, United Kingdom

1.Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2.Troubleshoot and resolve technical issues related to software, hardware, and networking.3.Document and track customer interactions and issues in the support database accurately.4.Collaborate with cross-functional teams to escalate and resolve complex technical problems.