UI/UX Designer, combining a decade of technical expertise with a Master's in Human-Computer Interaction, while working as a freelancer to create seamless, user-centered digital experiences.

• Service-Now orchestration and automation• Incident management and orchestrate P1/P2 level incidents, Monitoring globalinfrastructure in all regions on 24/7• Initiate Incident management process and orchestrate P1 level incidents• Conduct trend analysis for Application, System and Network performance toidentify trends and patterns of incoming incidents• According to the project and client requirement report automation

• Project implementation, system configuration, hosting new system and versionupgrade ERP software solutions,• MS SQL server and server configuration• user trainings on ERP solution and ERP technical support• Managed new and version update project of ERP solution(s) until useracceptance to production environment as intimidate role of client anddevelopment team which agile development process• Troubleshooting Crystal reports

• SAP user support and ABAP Development• Maintain company IT policy and Security standards• Server configuration and maintenance, Active Directory configuration of users,IT infrastructure procurement for SBU, troubleshooting of system, applications,network, communication and hardware issue, Conducting user awarenesstraining programs and Prepared and managed SBU annual IT budget• Managed and planned SBU network standardisation project by analysing theforecast requirement

• Implemented an Automated Web Telephony facility for Internet bankingcustomers. (This application facilitates customers to make live connectivity withcustomer care officers without dialling/waiting for the bank