Buddhika Somaratne Email & Phone Number

Sri Lanka

Colombo, Western Province, Sri Lanka

- Responsible for leading client communications concerning all service-related interactions and the service performance for 90+ B2B SaaS customers.- Responsible for all contracted service (SaaS) obligations. (Creation and ongoing changes to the client contract.)- Manage operational risks and issues related to the engagement, escalate in a timely manner, and control the financial parameters of managed service accounts.- Coordinate all activities with the global service delivery team. (The team is scattered in Europe and Sri Lanka.)- Continuously improve processes/tools for product support and incident management.- Assist management in defining KPIs for the whole team. Track and report the progress of the KPIs.- Work closely with the technical leads and their teams regarding ongoing operational activities impacting service or the client.- Participate actively in discussions regarding the ongoing deliveries and release roadmap to ensure that I am fully aware of the potential impacts on the operational service.- Involve in pre-sales activities for the accountable products and clear all the blockers for onboarding.- Involve in the hiring and onboarding procedures for new team members.

Sri Lanka

• Lead a distributed team in 3 countries (Germany, Estonia and Sri Lanka). • Overall budget management of the project. Keep the profit margin around 20%. • Define quarterly roadmap with project architect. Involve in time estimations and plan the milestone timeline.• Expectation management of highly popular Indian OTT platform with over 60 million users. • Use effective communication methods to communicate clearly to intended audience.• Create/assign/track tasks of the project using a Sprint board. • Being available for the client even after office hours for critical issues. • Summarize the project status weekly to management and business development teams. • Make sure the releases go smooth without downtime and issues. • Identify risks proactively and act accordingly. • Provide feedback for the team members.

Sri Lanka

IoT platform projects• Constantly seek methods, practices and tools to improve delivery speed without compromising quality.• Communicate effectively with Account Managers and clients to reduce project ‘scope creep’.• Encourage an environment that is fun to work in, yet challenging and results driven.• Proactively look for potential project risks and offer solutions to resolve them.• Manage 20+ team members working on 3 or more projects (Key projects: Smart Greenhouse, Building Management System, Smart Metering).• Identify and resolve/remove impediments which affect directly or indirectly to the project teams.• Setup and administrate JIRA projects and confluence spaces for documentation.• SPOC for IoT platform related projects across Axiata group. Extended communication with stakeholders from Malaysia, Indonesia, Thailand, Cambodia, India, Nepal and the US.Axiata hub implementation projects and IdeaBiz platform development projects• Responsible for activities to and from project teams.• Involve with the discussion with vendor on technical feasibility/new patch.• Plan the integration and timeline.• Update all stakeholders in weekly project & operation status meeting.• Successfully completed 14 projects with Axiata Digital Services.• Work closely with WSO2Telco on JIRA tickets and patches.

Sri Lanka

Agile project manager for a cloud based product - Online Subscription Invoicing and Billing (CloudCharge.com)• Continuously improve the process to enhance team efficiency.• Project manager/scrum master for a team of 7.• Identify project requirements, define specifications, determine scope and document results.• Manage project related coordination among all the verticals in the organization, software development team, post sales team, marketing and finance.• Work closely with product managers to produce quality output.• Facilitate sprint planning, daily stand-up, sprint review and sprint retrospective sessions.• Track and monitor the project as per the sprint plan (using JIRA).• Regularly interact with team members and motivate them.• Identify roadblocks and possible risks for the sprint or product as a whole.• Conduct product demonstration to customers.• Maintain project related documents and encourage team members to document the extra ordinary work they have done for future use.• Research on competitor products and suggest improvements to product owners.

New Delhi Area, India

CRM and Subscription Management System for Den Networks - the biggest cable TV provider in India• Gather new requirements or accept change requests given by client and prepare documents.• Coordinate with 3rd party vendors like CISCO, NDS, Nagra Vision etc. for integrations.• Suggest feasible and better solution for the client's requirements.• Assist on site/off shore development team and implementation team with the requirements.• Ensure all the releases meet client expectation before deploying to production system with the support of QA team and onsite implementation team.• Communicate with the end users and clarify the system issues or provide an alternative way to accomplish the task.• Manage a team of 6 support engineers and implementation engineers on client site.• Maintain good customer relationships.• Attend to internal/external audits (where our systems fall into the audit scope). And provide system related data if needed.

New Delhi Area, India

• Gather new requirements or accept change requests given by client and prepare documents.• Coordinate with 3rd party vendors like CISCO, NDS, Nagra Vision etc. for integrations.• Suggest feasible and better solution for the client's requirements.• Assist on site/off shore development team and implementation team with the requirements.• Attend to internal/external audits (where our systems fall into the audit scope). And provide system related data if needed.

Sri Lanka

Citi group - CR and CC module• Understand requirements specifications of banking processes related to Commercial Cards.• Develop workflows using PRPC and provide solutions.• UI Designing, integration, and reporting.• Application changes as per the client requirement (Change Requests).• Log analysis to identify areas of improvement to increase the performance of the system.• Developer testing and defect fixing.

Master Of Business Administration - Mba, Project Management

Bachelor Of Science - Bsc, Information Technology

Education record