Advanced Repair Agent
Current
Auburn Hills, Michigan, United States
- Diagnoses and repairs hardware and software issues on iPhones including software restorations, display, camera, mid system/rear system, and battery replacements.
- Processes software and OS requests such as software maintenance, virus removals, temporary file removals, tune ups, OS repairs, and software installs.
- Examines and addresses hands on hardware concerns consisting of laptop battery replacements, ram upgrades, SSD upgrades, custom PC builds, hardware diagnostics, and more.
- Handles customer intakes and ticket management system, coordinates with team members to handle workflows of up to 30 open tickets at a time and maintains an average turnaround time of 48 hours.