Buddy Davidson Email & Phone Number

• Brought agile practices to the End User Support Group and developed the department level understanding of the Scrum Master role, agile methodologies and supporting ceremonies. Coached my department leadership and peer.
• Developed custom ServiceNow Visual Task Boards (VTB) for 3 teams to support their daily stand ups and planning sessions.
• Grew ad-hoc problem sessions from project blocker and status checks to focused daily stand ups
• Drove the cultural change of work visualization and transparency to increase overall team and project health
• Participated in Scrum of Scrum collaboration sessions to enhance cross-team agile effectiveness

Greenville, North Carolina Area

• Provided technical support to a wide user base of medical and IT staff across a geographical distributed set of HIPAA regulated facilities. Worked within a team of specialized technicians to evaluate end user needs.
• Multiple Windows updates and deployments from XP through Windows 10 with special consideration for HIPAA sensitive end user data and files containing doctor and patient’s medical records
• Multiple hardware End of Life (EoL)/End of Service (EoS) upgrades to insure system stability and security
• Onsite lead during disaster recovery efforts to maintain system stability and functionality while facilitating equipment relocation and end user accessibility for doctors, patients and supporting IT staff
• Acting as a direct assistant to the Program Manager, contributed to the planning and execution of a multiyear project to onboard a new facility into the ECU Health system.o Assessed front end systems configuration and.

Ahoskie, North Carolina, United States

• Business and home service
• Provided on-site repair and preventive maintenance for computers and related peripherals
• Efficiently and courteously solved technical issues, addressed customer concerns, and troubleshot computer problems
• Designed custom computer systems and network infrastructures to best meet customer needs
• Scheduled work and ordered necessary parts, estimated repair costs, and generated invoices

Baltimore, Maryland Area

• Lead technician in facility upgrades across seven University of Maryland Medical System facilities. Projects included Windows operating system upgrades, WPA2 conversion security upgrades and Active Directory migration.
• Installed software and scripts using Altiris and Active Directory
• Assisted IT staff and used Cherwell system to respond to end user issues

Baltimore, Maryland Area

• Onsite technician responsible for installing and configuring computers, peripherals, and software within HIPAA standards using Altiris and SCCM imaging software.
• Prepared specialized monitoring devices that involved configuring, installing software and function checking to ensure all devices were compliant with medical grade monitoring and ready for deployment
• Coordinated with hospital staff to schedule upgrades by department and helped strategize plans to deploy devices efficiently
• Maintained project team activity and progress updates on SharePoint and attended weekly status update meetings with Project Managers

Owings Mills, MD

• Specialized printer technician that maintained and repaired complex industrial multifunction printers (MFP) and their supporting Fiery (PC) systems
• Created and modified MFP profiles in accordance with customer needs, equipment capability and networking infrastructure
• Provided remote and onsite end user support for printer trouble shooting, repairs, and system upgrades across a clients distributed printer network

Baltimore, Maryland Area

• Upgraded laptops, tablets, workstations, and Windows based handheld devices for the rollout of MedConnect II
• Communicated with hospital staff to schedule department-specific upgrade times while minimizing loss of hospital functionality
• Assisted with planning and provided end-user support for both hardware and software issues
• Helped IT staff with the testing, configuration, and installation of desktop computers, peripheral equipment, and software within HIPAA guidelines
• Used Altiris and SCCM imaging software to install images on various units and systems
• Updated project team activity and progress on Sharepoint

Provided tool and supply support to mechanical and technical specialistsMaintained and optimized department resourcesInitiated and followed up on product, equipment, and replacement stock purchasesOversaw stock life cycle, coordinated the functions of other personnel to ensure stock continuityFocused on delivering functional service and support while.

Ahoskie, North Carolina, United States

• Provided on-site repair, preventive maintenance, and troubleshooting for personal computers, peripherals, and small business networks
• Built custom computers
• Ordered parts
• Estimations and invoicing
• Offered one-on-one customer support with a focus on satisfaction and budget constraints

Cofield, NC

Supported the maintenance of a fleet of over 100 vehicles and industrial departments. Was responsible for resource allocation, procurement, and stock management.