John Burnham Email & Phone Number

Chicago, Il., Us

Chicago, Il, Us

San Ramon, California, Us

Strategically communicate with existing customer to define, clarify and prioritize remaining work and on solving new and existing stories. Work with team members to clarify and prioritize stories. Create clear development design and test plans to solve problems. Communicate with QA to improve developer designs and tests as well as to gain an understanding of QA processes. Work with Product Owners to improve stories in order to decrease assumptions and ambiguity within existing stories and while writing new stories. Create on-boarding document for new team members. Mentor junior engineers.Tools: C/C++, Java, Visual Studio, Eclipse, Kubernetes,

Enhanced and debugged Pharmacy Information System (PIS). Worked with QA partner to task and complete stories. Act as scrum master for duration of project. Design and implement REST interface to allow products to communicate with each other using NancyFx. Consumed REST interfaces to access other product data. Used Postman to implement unit tests of REST APIs. Tools leanred: Linux, Bash, Synergy, C#, Visual Studio, SQL.

Redmond, Washington, Us

* Develop and maintain embedded C/C++ software code in Windows environments.* Control software revisions and updates using Source Depot and Beyond Compare* Programmed primarily in C and C++ for Windows Embedded software code..* Work with customer support team to identify, diagnose and solve C/C++ software defects. * Participate in code reviews for C/C++ software fixes completed by other engineers. * Review test plans from quality assurance engineers to test implemented software fixes. * Mentor junior team members on C/C++ programming and team processes. * Provide work assignment direction, as well as, process and tools training to new team members. * Participate in management team to assign work and collect status. * Write reports for senior management.

January 2006 - May 2013: Senior Software Engineer, Customer Support* Develop and maintain embedded C/C++ software code in Windows and Linux environments.* Control software revisions using MKS Source Integity within Windows and Git within Linux environments.* Work with customers and engineering staff to identify, diagnose and solve C/C++ software defects. * Provide product technical expertise during sales calls, which resulted in product sales. * Deliver remote technical presentations. * Generated sales leads by creating remote representation regarding multiprocessing.* Implemented developer tools in C/C++ which decreased time in diagnosing software defects. * Collaborated with customer to modify products resulting in recurring product sales. * Diagnosed hardware malfunction enabling the customer to quickly correct the problem. * Partnered with Sales team to created a software tool to effectively demonstrate product reliability which favorably improved product evaluations. * Implemented application to assist customers with automation of hardware manufacturing.October 2001 - January 2006: Senior Software Engineer/ Software Product Development Manager. * Maintained project schedules using Microsoft Project to maximize productivity of team resources, resulting in increased reliability of project time estimates. * Communicate with multiple departments to ensure thorough planning for best use of resources and reduce the number of resource conflicts.. * Successfully completed several releases on or ahead of schedule with original feature set.June 1996 - October 2001: Software Engineer* DOS x86 Assembly/C software applications and drivers defect identification and correction. * Enhanced and maintained DOS based TCP/IP C software stack, servers and utilities. * Created Java applet to allow developers to remotely access to DOS embedded systems.

Seattle, Wa, Us

* Designed and implemented new features as requested by sales and marketing. * Corrected and tested software defects as reported by customers. * Trained new engineers on departmental policies and procedures. * Identified software defect providing immediate service and solution to customer complaint, which leveraged follow up sale of $3.4 million in additional product. * Researched, designed and implemented 30 enhancements for a scripting language product within budget and time constraints, which resulted in completion of 75 customer requests and resolution of 80 customer complaints.