Buddy Sumpter, Mism Email & Phone Number

Omaha, Nebraska, United States

• (Cordova) Support Berkshire Hathaway and National Indemnity employees on the AV and Service TeamsResponsibilities:
• Image new user systems, install software, and deploy workstation hardware as requested
• Utilize Cisco Jabber, MS Teams, ServiceNow, Active Directory, MECM, Orion, TeamViewer, Citrix, and internal hosting systems to assist end users
• Provide Level 2 support, including guiding both on-site office and remote end users
• Assist with Audio Visual hardware deployment, meeting support, and troubleshooting

Omaha, Nebraska, United States

• (Cordova) Support Berkshire Hathaway and National Indemnity employees on the Service TeamResponsibilities:
• Image new user systems, install software, and deploy workstation hardware as requested
• Utilize Cisco Jabber, MS Teams, ServiceNow, Active Directory, MECM, Orion, TeamViewer, Citrix, and internal hosting systems to assist end users
• Provide Level 2 support, including guiding both on-site office and remote end users

Omaha, Nebraska, United States

• Provided desktop support, including device imaging/deployment, station setup, end user troubleshooting, and repairResponsibilities:
• Supported remote end users with Cisco AnyConnect VPN, RSA SecureID, Citrix Workspace, Dameware, and GoToMeeting tools
• Gained advanced knowledge of Active Directory, Cisco C390 Email Security Appliance, Putty, ISE, and internal hosting systems
• Kept professional case notes, deployed end point configurations, and tracked assets utilizing the Kace Systems Management Appliance

Omaha, Nebraska, United States

• Provided first-class technology support to the largest educational service unit in NebraskaResponsibilities:
• Lead the Conference Center with audiovisual technology at the ESU #3 Main Campus
• Desktop Support; including offsite, station setup, troubleshooting, and repair
• Worked with internal and external technical teams to support computer systems, peripheral devices, data networks, voice technology, and mobile devices

Omaha, Nebraska, United States

• (CenturyLink) Supported CenturyLink residential customers with technical repair on servicesResponsibilities:
• Gained on Omnidesk, Avaya One X, and MS Teams skill sets for work from home role
• Participated in extensive technical training for consumer voice and data support
• Recognized by management for performance with Perseverance, Commitment to Excellence, Customer Experience, and Positive Attitude awards

Omaha, Nebraska, United States

• (PayPal) Participated in projects and break-out teams, while servicing client as a dependable contractorResponsibilities:
• Identified and reported customer complaints using the NICE Application Suite and internal hosting systems, for AI complaint identification tracking
• Advanced Citrix and MS Teams skill sets for work from home role

Omaha, Nebraska, United States

• Provided exceptional customer service and technical support to Gallup's customers, timely responding to all telephone, email, chat, and in-person client support requests Responsibilities:
• Kept professional case notes, for effective collaboration and future reference in the case management system
• Exceptional knowledge of company databases and applications; utilizing Zendesk, MS Teams, and Zoom systems

Omaha, Nebraska, United States

• (Pacific Life) Served as the lead audiovisual technician for Pacific Life at the Omaha - Aksarben campusResponsibilities:
• Built on knowledge of Crestron, GoToMeeting, and Zoom systems
• Created user guide tutorials and A/V hardware training for end users

Omaha, Nebraska, United States

• Trained, motivated, and coached employees, while serving as a role model and first point of contactResponsibilities:
• Provided specialty services, including technical support, ADA reservations, group guest services, language interpretation, and employee reservationsAcquired an advanced understanding of company databases, applications.
• Gained on BMC Remedy, ServiceNow, Salesforce, Citrix HDX, and Avaya One X skill sets
• Promoted, following over seven weeks of training for specialized role

Omaha, Nebraska, United States

• Provided technical support, timely resolving all software and hardware needs at the Global Service DeskResponsibilities:
• Served as audiovisual technician for Omaha-Coventry campus, assisting with technology for international video conferencing
• Granted interim IRS clearance, for staff-like access, to assist government employees and contractors with non-classified information
• Built on Active Directory, InterCall, JIRA, Pulse Secure VPN, BMC Remedyforce, RSA SecurID, Salesforce, SolarWinds, VMware, and Cisco WebEx skill sets

Omaha, Nebraska, United States

• Special focus on white glove service for high end clientele; utilizing a suite of comprehensive tools, focused on a one call resolutionResponsibilities:
• Exceptional knowledge of Marriott Rewards and booking procedures
• Promoted, following six weeks of training in the hospitality industry
• Recognized with RAVE Award for top 3% of sales conversion

Omaha, Nebraska, United States

• (PayPal) Served as technical support agent for international executive conferencing, with special priority on VIP customer service
• Handled shipping, inventory, and on-site technical A/V repair for PayPal’s LaVista campus
• Familiarized with IP routing, including configuration settings for DHCP, TCP/IP, static routing, and related networking skills
• Gained on BMC Remedy, Cisco CallManager, Polycom Cloud, InterCall, LifeSize ClearSea, Yammer, and BlueJeans skill sets

Omaha, Nebraska, United States

• (Ellie Mae) Provided exceptional support for Ellie Mae's signature Encompass360 software; utilizing various tools, systems, and databases to assist with troubleshooting Responsibilities:
• Familiarized with the mortgage industry, laws, and regulations to support company SaaS
• Built on Salesforce and JIRA issue tracking system skill sets

Omaha, Nebraska, United States

• (PayPal) Exposed to advanced technical knowledge of A/V support and related networking skills
• Provided Crestron firmware and Lifesize software updates for video conferencing information systems regularly
• Troubleshooted with senior level corporate executives in person and remotely, for their conferencing support needs
• Maintained flexibility in working a variety of scheduling needs, including the moonlight shift, for Europe and Asia/Pacific regional meetings, testing, and updates

Omaha, Nebraska, United States

• Resolved technical issues for Comcast Internet subscriber’s online protection services Responsibilities:
• Gained intermediate technical knowledge of antivirus and anti-theft software programs
• Maintained client expectations for excellent customer service and data center back up security
• Firsthand experience with Linux operating system

St Louis, Missouri, United States

• (AT&T) Acquired a highly trained understanding of wireless communication, technology, hardware, and systemsResponsibilities:
• Provided billing, sales, inventory, technical, and daily support for local retail locations
• Met and exceeded monthly sales commission goals on a regular basis, while maintaining flexibility in supporting and traveling to a variety of retail locations
• Participated in an extensive eight-week AT&T corporate training program

Omaha, Nebraska, United States

• Provided customer service and technical support for education and retail clientsResponsibilities:
• Familiarized with the technical industry in first professional technical role
• Supported end users with online and CD-ROM technical issues for Kaplan real estate and Dearborn insurance/securities licensing education

Master Of Science In Management Of Information Systems, Business Administration, Gpa: 3.639/4.000

Bachelor Of Science, Management

Associate Of Arts, Business Administration-Management

Diploma, College Prep

Activities and Societies: DECA, High Jump, Track, Basketball, Cycling and Cross Country