Buddy Sumpter, Mism Email & Phone Number

Omaha, Nebraska, United States

(Cordova) Support Berkshire Hathaway and National Indemnity employees on the AV and Service TeamsResponsibilities:•Image new user systems, install software, and deploy workstation hardware as requested •Utilize Cisco Jabber, MS Teams, ServiceNow, Active Directory, MECM, Orion, TeamViewer, Citrix, and internal hosting systems to assist end users•Provide Level 2 support, including guiding both on-site office and remote end users•Assist with Audio Visual hardware deployment, meeting support, and troubleshooting

Omaha, Nebraska, United States

(Cordova) Support Berkshire Hathaway and National Indemnity employees on the Service TeamResponsibilities:•Image new user systems, install software, and deploy workstation hardware as requested •Utilize Cisco Jabber, MS Teams, ServiceNow, Active Directory, MECM, Orion, TeamViewer, Citrix, and internal hosting systems to assist end users•Provide Level 2 support, including guiding both on-site office and remote end users

Omaha, Nebraska, United States

Provided desktop support, including device imaging/deployment, station setup, end user troubleshooting, and repairResponsibilities:•Supported remote end users with Cisco AnyConnect VPN, RSA SecureID, Citrix Workspace, Dameware, and GoToMeeting tools•Gained advanced knowledge of Active Directory, Cisco C390 Email Security Appliance, Putty, ISE, and internal hosting systems•Kept professional case notes, deployed end point configurations, and tracked assets utilizing the Kace Systems Management Appliance

Omaha, Nebraska, United States

Provided first-class technology support to the largest educational service unit in NebraskaResponsibilities:•Lead the Conference Center with audiovisual technology at the ESU #3 Main Campus •Desktop Support; including offsite, station setup, troubleshooting, and repair •Worked with internal and external technical teams to support computer systems, peripheral devices, data networks, voice technology, and mobile devices

Omaha, Nebraska, United States

(CenturyLink) Supported CenturyLink residential customers with technical repair on servicesResponsibilities:•Gained on Omnidesk, Avaya One X, and MS Teams skill sets for work from home role•Participated in extensive technical training for consumer voice and data support•Recognized by management for performance with Perseverance, Commitment to Excellence, Customer Experience, and Positive Attitude awards

Omaha, Nebraska, United States

(PayPal) Participated in projects and break-out teams, while servicing client as a dependable contractorResponsibilities:•Identified and reported customer complaints using the NICE Application Suite and internal hosting systems, for AI complaint identification tracking•Advanced Citrix and MS Teams skill sets for work from home role

Omaha, Nebraska, United States

Provided exceptional customer service and technical support to Gallup's customers, timely responding to all telephone, email, chat, and in-person client support requests Responsibilities:•Kept professional case notes, for effective collaboration and future reference in the case management system•Exceptional knowledge of company databases and applications; utilizing Zendesk, MS Teams, and Zoom systems

Omaha, Nebraska, United States

(Pacific Life) Served as the lead audiovisual technician for Pacific Life at the Omaha - Aksarben campusResponsibilities:•Built on knowledge of Crestron, GoToMeeting, and Zoom systems•Created user guide tutorials and A/V hardware training for end users

Omaha, Nebraska, United States

Trained, motivated, and coached employees, while serving as a role model and first point of contactResponsibilities:•Provided specialty services, including technical support, ADA reservations, group guest services, language interpretation, and employee reservationsAcquired an advanced understanding of company databases, applications, and ticketing procedures, including deployment of work from home agent hardware and software•Gained on BMC Remedy, ServiceNow, Salesforce, Citrix HDX, and Avaya One X skill sets•Promoted, following over seven weeks of training for specialized role

Omaha, Nebraska, United States

Provided technical support, timely resolving all software and hardware needs at the Global Service DeskResponsibilities:•Served as audiovisual technician for Omaha-Coventry campus, assisting with technology for international video conferencing•Granted interim IRS clearance, for staff-like access, to assist government employees and contractors with non-classified information •Built on Active Directory, InterCall, JIRA, Pulse Secure VPN, BMC Remedyforce, RSA SecurID, Salesforce, SolarWinds, VMware, and Cisco WebEx skill sets

Omaha, Nebraska, United States

Special focus on white glove service for high end clientele; utilizing a suite of comprehensive tools, focused on a one call resolutionResponsibilities:•Exceptional knowledge of Marriott Rewards and booking procedures•Promoted, following six weeks of training in the hospitality industry•Recognized with RAVE Award for top 3% of sales conversion

Omaha, Nebraska, United States

(PayPal) Served as technical support agent for international executive conferencing, with special priority on VIP customer service •Handled shipping, inventory, and on-site technical A/V repair for PayPal’s LaVista campus•Familiarized with IP routing, including configuration settings for DHCP, TCP/IP, static routing, and related networking skills •Gained on BMC Remedy, Cisco CallManager, Polycom Cloud, InterCall, LifeSize ClearSea, Yammer, and BlueJeans skill sets

Omaha, Nebraska, United States

(Ellie Mae) Provided exceptional support for Ellie Mae's signature Encompass360 software; utilizing various tools, systems, and databases to assist with troubleshooting Responsibilities:•Familiarized with the mortgage industry, laws, and regulations to support company SaaS•Built on Salesforce and JIRA issue tracking system skill sets

Omaha, Nebraska, United States

(PayPal) Exposed to advanced technical knowledge of A/V support and related networking skills •Provided Crestron firmware and Lifesize software updates for video conferencing information systems regularly•Troubleshooted with senior level corporate executives in person and remotely, for their conferencing support needs •Maintained flexibility in working a variety of scheduling needs, including the moonlight shift, for Europe and Asia/Pacific regional meetings, testing, and updates

Omaha, Nebraska, United States

Resolved technical issues for Comcast Internet subscriber’s online protection services Responsibilities:•Gained intermediate technical knowledge of antivirus and anti-theft software programs•Maintained client expectations for excellent customer service and data center back up security•Firsthand experience with Linux operating system

St Louis, Missouri, United States

(AT&T) Acquired a highly trained understanding of wireless communication, technology, hardware, and systemsResponsibilities:•Provided billing, sales, inventory, technical, and daily support for local retail locations•Met and exceeded monthly sales commission goals on a regular basis, while maintaining flexibility in supporting and traveling to a variety of retail locations•Participated in an extensive eight-week AT&T corporate training program

Omaha, Nebraska, United States

Provided customer service and technical support for education and retail clientsResponsibilities:•Familiarized with the technical industry in first professional technical role•Supported end users with online and CD-ROM technical issues for Kaplan real estate and Dearborn insurance/securities licensing education

Master Of Science In Management Of Information Systems, Business Administration, Gpa: 3.639/4.000

Bachelor Of Science, Management

Associate Of Arts, Business Administration-Management

Diploma, College Prep

Activities and Societies: DECA, High Jump, Track, Basketball, Cycling and Cross Country