Elected as President to provide strong, new leadership for this non-profit Community Water & Road company.Created Capital Improvement Plan and Budget, reorganized Financial Structure, began Pipeline Replacement.Successfully lead conservation strategy, including Water Tank grant project, during severe drought.Researching expansion and improvement of services to include high-speed Internet Service utilizing fiber. Responsible for leading the Water Board in developing innovative ways to deal effectively with the drought in California while continuing to supply healthy, plentiful water to our community in the Santa Cruz Mountains.Also work with board members and community members on system maintenance, grant writing, road maintenance, emergency egress and community support.

Dramatically improved speaking skills of non-native English speakers, including Sales and Presentations.Expanded client base through use of Zoom, Skype & WebEx to deliver National and International Coaching.Developed online training through Video and Audio delivery.Personal Coaching & Customized Self-Study ProgramsThe personal coaching services provided by English by the Hour are focused, intense, and rigorous. The idea is to transition non-native speakers of American English in California, throughout the United States, and overseas from accented speech to highly effective, communicative speech in 10 hours.Clients work one-on-one with a Personal Coach and Accent Reduction Specialist who analyzes their speech to determine the issues they need to work on. Next, 10 sessions are designed to move clients from their current state of speech to a dramatically-improved one, typically achieving an 80-90% improvement rather than a 10-20% one that may be possible in a classroom situation.This is achieved by incorporating neuro-linguistic programming (NLP) techniques that create transformational change in a short period of time.

Trainer and Coach for Springboard Forward, based in Belmont CA.Engaged Employment™: Good for people, good for business, good for communities. Engaged Employment™ gives people a sense that their contribution, regardless of level, is a vital part of a larger endeavor. It makes workers feel both valued and valuable, and allows them to see their jobs as pathways to achieving their career aspirations.The Engaged Employment™ Win-Win:- Good for Workers: when people discover paths that engage them, they learn better and advance faster. - Good for Businesses: when employees are more engaged, they are more dedicated and perform at a higher levelValuesSpringboard Forward believes that Engaged Employment™ leads to better long-term careers for people and to better workers for our nation's businesses.

Work with DBM clients who have recently been notified that their job will be ending.As a trusted advisor and career-focused coach, deliver a wide variety of DBM Career Transition resourdes to assist them in their desired career direction.Deliver career transition instruction and training for individuals and groups, utilizing career transition and job development techniques prescribed by DBM practice standards, nurturing client progression through regular contact and consistent attention to detail.

Work as part of a team to manage and coordinate the operation and ongoing improvement of this job networking organization.

• Hired, training and managed Guest Services, Retail and IMAX staff and volunteers in cutting-edge museum.• Improved visitor experience by updated recruiting, hiring and training program, including strong engagement with visitors• Developed inter-departmental Cross-Training Program, increasing employee retention and service levels.• Worked with Galleries Staff and Volunteers to successfully implement traveling exhibits, such as The Human Body.• Increased sales and guest satisfaction by building IMAX Concessions Stand and staffing • Improved Tech Café profitability and speed of service by working with vendor.• Outsourced Tech Store purchasing to increase sales, profits and selection through museum retail professionals.Oversaw all operational departments at The Tech, including: - Galleries - Guest Services - IMAX - Retail Store - Volunteers - New Exhibits

Oversaw entire Human Resource functions for our $250 Million, 7000 employee, and award-winning company.• Oversaw a Department annual budget of $2.2 million.• Established Training Program and conducted Seminars for Management and Staff employees on all topics, from Management Skills and Profit Building to Customer Service and Sales Skills.• Oversaw the opening of 25 new restaurant locations, from hiring to training and operations, including expansion through United States and Singapore.• Increased annual sales over $17,000,000 annually through an aggressive Training Program on Product Knowledge, Suggestive Sales Techniques and Wine Service, boosting annual profits by over $12,000.000.• Performed quarterly Manpower Planning sessions with District Managers, VP Ops and President to assure Succession Development and Staffing for future growth.• Increased sales per customer by 6% through design of cutting-edge NTN Satellite-based Training and Testing.• Participated in the design and complete implementation of Milestone, Sales, Key Contributor, and Executive Incentive Plans for the organization, including tracking and communication plans.• As a member of Senior Staff, developed annual Strategic Plan that expanded company with 14 new restaurant openings, and expansion into Asia with opening of partnership in Singapore.