•Team leadership.• Responsible for complete Account Management, Recruitment, Client Relationship Management• Responsible for end to end Permanent recruitment process for clients i.e., sourcing applications, short listing candidates, conducting Interviews, checking references and completing the process.• Coordinating with the client for their requirements & ensuring timely and quality recruitments to them.• Comprehending and analyzing the requirements.• Formulation and Implementation of Recruitment/Sourcing strategies• Designing creative and informative advertisements on various Job Portals.• Screening of the candidate’s profile according to the requirement.• Short listing of profiles from various sources like Job portals (Naukri, Monster,Times), Internal Database, Employee Referrals. • Conducting preliminary interviews of candidates over telephone, Competency based assessment & meeting up candidates personally and assessing them.• Coordinating with the Client and candidates for Interview, joining formalities.• Post offer coordination • Negotiations with the candidates. Reference Checks.• Hands hold until the candidate joins.• Ensure Timely Delivery & Collection.

• Recruitment• Recruiting and staffing.• Lead the creation of a recruiting and interviewing plan for each open position.• Efficiently and effectively fill open positions.• Conduct regular follow up with Managers and TL to determine the effectiveness of recruiting plans and implementation. •Develop a pool of qualified candidates in advance of need.•Research and recommend new source of active and passive candidate recruiting. • Build networks to find qualified passive candidates Review applicants to evaluate if they meet the position requirements.

• Handling in bound calls from the Corporate, Premium postpaid customers & catering to their queries & requests & resolving their complaints.• Taking onus for all complaints lodged by the P&C customers by keeping them as personal follow-ups. Thereafter close looping the cases with the help of the Team leaders by inter departmental coordination. • Ensuring adherence to the self-quality scores thereby ensuring that the quality target for the call centre is in compliance with the set parameters.• Ensure 100 % capturing of customer feedback.• Ensure first call resolution through prompt resolution through Right Here Right Now & frontline closures.

Handling in bound calls from the Corporate, Premium postpaid customers & catering to their queries & requests & resolving their complaints.• Taking onus for all complaints lodged by the P&C customers by keeping them as personal follow-ups. Thereafter close looping the cases with the help of the Team leaders by inter departmental coordination. • Ensuring adherence to the self-quality scores thereby ensuring that the quality target for the; is in compliance with the set parameters.• Ensure 100 % capturing of customer feedback.• Ensure first call resolution through prompt resolution through Right Here Right Now & frontline closures.The Park (Flury’s)