Buell Little Email and Phone Number

• Assist plan participants in simple to moderate plans by providing education, general account information, and loan balances and provisions of loans for each participant.• Perform research during phone calls to resolve problems or inquiries for participants.• Process transactions using multiple systems at one time including initiating conversation withparticipants for asset allocation changes, investment transfers, and contribution percentage. • Collaborate with other IRT departments to resolve issues for participant problems and inquiries.• Subject Matter Expert for new employees to ensure they have an understanding of policies and procedures while providing coaching and feedback when necessary

• Successfully executed the front-line, well-defined tasks and activities in direct support of the assigned department’s daily objectives and outputs.• Operated equipment used to produce, transport, test or measure quality, store, ship or otherwise handle optical fiber within the facility, or equipment used to support or maintain the facility infrastructure.• Proposed and implemented solutions to routine problems with direction from supervisor.• Performed data entry, administered audits, and performed troubleshooting for pertinent department or equipment information.• Participated on project teams to either improve or introduce new processes and systems within department.• Trained new department members on job functions using appropriate training documentation and procedures.• Followed established procedures to monitor and maintain equipment used for raw material storage, raw material delivery to point of use, waste product collection, handling, storage and disposal in compliance with all air and water permits.

• Collaborated with other departments and with sales leadership to identify patterns of discrepancy.• Verified, researched and resolved customer credit requests/billing issues from sales management team including reporting compliance issues.• Supported management throughout the enterprise through quality control of field sales work orders. • Provided accurate and timely advice resolving customer escalations and helping with special projects.• Analyzed accounts for internal fraudulent activity using Microsoft excel spreadsheets.

• Managed a trackside location and delegated tasks to employees at location.• General record keeping of weekly inventory and money through Microsoft office for my location and sent report back to headquarters.• Programmed race communication systems to ensure frequencies are correct for customers. • Ensured the location had efficient inventory for each race weekend.• Guaranteed excellent quality customer service in a fast paced environment.• Sold race communication systems to customers to ensure a great quality race experience.• Trained colleagues on how to operate company computer systems and products.• Created financial reports with Microsoft Excel at the end of each business day.

• Provided quality customer service to customers.• Worked diligently to succeed daily budget goals.• Sold home theater equipment, services, and accessories that are needed for the best customer in-home experience. • Maintained good customer relationships to drive future business. • Provided customer support for technical issues. • Called customers to ensure they are having a great experience with their new home theater purchase. • Sold appliances, services, and accessories according to each customer’s needs.