Responsible for Mobile game testing on Android, iOS, and Amazon platforms. Identify and document bugs using Jira and Redmine. Investigate game behavior during tests for better documentation of bugs.Create an end-of-test progress report.Performing Blackbox testing, Smoke testing, UI testing, Audio testing, iAP testing, Ad hoc testing, Submission testing, and Device compatibility testing. Performed OIC tasks when POC is not available. Investigating Live bugs issues using MySQL to check data validation. Refine requirements with counterparts from Singapore before creating test cases.Web checks for localization, images, and functionalities for each project handled.

Attending user's inquiries via the ticketing system and live chats.Providing fraud detection for purchases from websites and emails

Attends to player inquiries through emails, chat, and in-game live support.Test and fix issues on the game's environment, items, or players.Plan events and marketing with counterparts in Korea and other locations.Weekly testing and support for server maintenance.Handles Social Media management and marketing.Provide reports and task for other Game Masters.Handles investigation and restoration cases.Event planning and handling in all formats for the product.Handles Social Network Site for the product.

Provide players with online support through email, calls or live chats.Give thorough reports and data to GMs for quick response and resolution to players

Assist players in-game and email inquiries.Monitor the status of the servers. Weekly testing and support for server maintenance.Execute in-game and in-real-life events for players as Game Master and Host.