Marc Bueno Email & Phone Number

• Mentored new engineers by teaching troubleshooting techniques to resolve reoccurring and niche issues
• Main point of contact for all escalated issues from customers, internal engineers, or internal departments
• Supported team scalability by interviewing and facilitating onboarding/training
• Reviewed support team operations and implemented a streamline approach to optimize productivity
• Spearheaded a restructure of the support team, with the focus to improve team collaboration and efficiency

Bellevue, Washington

• Assisted customers on resolving various issues with Nintex software which includes Workflows and Forms.
• Led and integrated the Nintex testing protocols for various API calls from different platforms ranging from SharePoint, Box, and Salesforce
• Designed various workflows and forms if necessary to resolve customer’s issue
• Recognized as Engineer of the Quarter twice by Senior Leadership for exceptional performance in all metrics.
• Worked cross-functionally with Sales, Customer Success, IT, and executive staffs

Greater Seattle Area

• Lead Instructor
• Instruct up to 10 students per class
• Use Scratch program to educate elementary students about computer science concepts
• Work with assistant to guide students when building programs from the worksheets provided
• Collaborate with curriculum development manager to create new worksheets and programs for student
• Prepare class materials before class and evaluate students after classCamp Instructor

Student Success Center

• Greet and assist approximately 30 students and faculty members a day
• Check in students for appointments and teach students how to make appointments
• Answer phone and/or transfer calls to different staff members and departments
• Work in a team of 2 to supervise the front desk and complete projects such as prepare opening activities for meetings and assist in creation of work schedule for 9 front desk employees
• Support departments in the Student Success Center at various events including Networking Night and Career Fair

Federal Way, WA

• Unloaded incoming merchandise from freight
• Processed merchandise by removing from package, fold or hang merchandise in designated area, and verified price tag and proper security tag.
• Stocked processed merchandise to sales floor
• Replenished sales floor with merchandise from stock room
• Checked and processed each item in stock room to update inventory
• Assisted customers by answering questions and checking prices

Auburn, WA

• Lead a team of 5 workers each day to complete tasks within the warehouse
• Trained and directed 6-7 new employees a week by teaching the employee how to effectively pre-sort, sort, load and unload trucks, and maintaining a clean work area
• Pre-sorted 40 envelopes and packages alphabetically per minute
• Sorted 25 envelopes and packages by number or zip code per minute
• Loaded and unloaded about 8 trucks a day

Bachelor’S Degree, Computer Science And Software Engineering

High School

Activities and Societies: Key Club, Student Council