Marc Bueno Email & Phone Number

● Mentored new engineers by teaching troubleshooting techniques to resolve reoccurring and niche issues● Main point of contact for all escalated issues from customers, internal engineers, or internal departments● Supported team scalability by interviewing and facilitating onboarding/training● Reviewed support team operations and implemented a streamline approach to optimize productivity● Spearheaded a restructure of the support team, with the focus to improve team collaboration and efficiency

Bellevue, Washington

•Assisted customers on resolving various issues with Nintex software which includes Workflows and Forms. • Led and integrated the Nintex testing protocols for various API calls from different platforms ranging from SharePoint, Box, and Salesforce•Designed various workflows and forms if necessary to resolve customer’s issue•Recognized as Engineer of the Quarter twice by Senior Leadership for exceptional performance in all metrics. •Worked cross-functionally with Sales, Customer Success, IT, and executive staffs

Greater Seattle Area

Lead Instructor • Instruct up to 10 students per class• Use Scratch program to educate elementary students about computer science concepts• Work with assistant to guide students when building programs from the worksheets provided• Collaborate with curriculum development manager to create new worksheets and programs for student • Prepare class materials before class and evaluate students after classCamp Instructor • Instruct up to 30 students • Taught computer science and math concepts • Use Python and Scratch programming to educate students • Collaborate with three other instructors to teach, evaluate, and assess kids• Direct and supervise students during field trips and outdoor activities

Student Success Center

• Greet and assist approximately 30 students and faculty members a day• Check in students for appointments and teach students how to make appointments• Answer phone and/or transfer calls to different staff members and departments • Work in a team of 2 to supervise the front desk and complete projects such as prepare opening activities for meetings and assist in creation of work schedule for 9 front desk employees• Support departments in the Student Success Center at various events including Networking Night and Career Fair

Federal Way, Wa

• Unloaded incoming merchandise from freight • Processed merchandise by removing from package, fold or hang merchandise in designated area, and verified price tag and proper security tag.• Stocked processed merchandise to sales floor• Replenished sales floor with merchandise from stock room• Checked and processed each item in stock room to update inventory• Assisted customers by answering questions and checking prices • Responsible for finding and prepping merchandise for online orders • Worked in a team of up to 25 people a day• Supported various departments such as Sale floors or customer service when needed

Auburn, Wa

• Lead a team of 5 workers each day to complete tasks within the warehouse• Trained and directed 6-7 new employees a week by teaching the employee how to effectively pre-sort, sort, load and unload trucks, and maintaining a clean work area• Pre-sorted 40 envelopes and packages alphabetically per minute• Sorted 25 envelopes and packages by number or zip code per minute• Loaded and unloaded about 8 trucks a day

Bachelor’S Degree, Computer Science And Software Engineering

High School

Activities and Societies: Key Club, Student Council