Pamela Bueno work email
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Pamela Bueno personal email
Hi there 👋 I'm an experienced customer service professional with over 10 years of in-person experience. I've recently transitioned to the tech industry, where I can apply my passion for building relationships and problem-solving to help customers at scale. I bring a people-oriented approach to everything I do, whether resolving complex issues or making someone's day brighter.My background in software development allows me to bridge the gap between technical challenges and customer needs. This unique blend of skills enables me to deliver exceptional service while providing technical insights.Let's connect and explore how my skills can contribute to your organization's success!I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at 𝗽𝗮𝗺𝗲𝗹𝗮𝗷𝗯𝘂𝗲𝗻𝗼@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺My areas of expertise include:Customer Support Customer Service Customer ExperienceCustomer RelationsPeople-orientedProblem-SolvingTeam-BuildingCommunication
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Freelance BookkeeperBalance BooksBurnaby, Bc, Ca
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Customer Experience SpecialistDance Dojo Mar 2024 - Present• Maintained a 92% Customer Satisfaction (CSAT) score by resolving 50+ weekly customer inquiries related to billing, subscriptions, and experience issues via phone and email• Collaborated on designing and improving processes and customer support materials to enhance the overall customer experience and streamline issue resolution•Tracked customer requests and feature feedback, identifying trends and communicating relevant insights to Product and Engineering teams to drive feature enhancements, bug fixes, and process improvements -
Customer Service Sales AssociateAthleta Oct 2023 - PresentVancouver, British Columbia, Canada• Built strong relationships with new customers, creating a welcoming and supportive environment• Engaged with customers to understand their needs, providing personalized recommendations • Proactively identified customer issues and resolved them quickly, fostering long-term loyalty• Stayed up-to-date on product knowledge to help customers make informed purchase decisions• Worked collaboratively with the team to achieve sales goals and maintain a positive store atmosphere -
Office AssistantGeocomply May 2023 - Sep 2023British Columbia, Canada• Supported the Office Manager in maintaining two levels of office space• Performed receptionist duties, including greeting visitors, answering phone calls, handling incoming mail and deliveries, and managing outgoing mail• Organized the activation/deactivation of office fobs • Reconciled expense reports with submitted receipts• Managed office supplies, monitored inventory, and placed orders as needed -
Customer Support SpecialistPlataforma 5 - Coding Bootcamp May 2022 - May 2023Buenos Aires Province, Argentina•Resolved technical issues across email, chat, and phone by guiding customers through step-by-step solutions•Achieved 81% First Contact Resolution rate, minimizing the need for follow-ups or escalations•Reduced Average Resolution Time by 15% by creating internal guides and sharing troubleshooting techniques with the team, improving efficiency and response consistency•Tracked customer interaction data to identify trends and deliver insights to Product and Customer Retention teams, advocating for bug fixes, process improvements, and feature enhancements -
Assistant InstructorPlataforma 5 - Coding Bootcamp May 2022 - Aug 2022Buenos Aires Province, Argentina•Taught Javascript workshops to a class of 30 students and assisted them in completing coding challenges•Assisted students in setting up technical tools required for their work (Visual Studio Code, Git, Github)•Provided students daily one-on-one feedback, helping them methodically troubleshoot technical problems with their code•Reproduced and escalated critical bugs to Development Support Team and communicated solutions across internal teams•Provided students with motivational and emotional support through their learning journey, coaching them on how to manage their daily workload and achieve their goals•Performed code reviews and tests to approve students' work
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Customer Service StaffBody Energy Club Sep 2020 - Mar 2021Vancouver, British Columbia, Canada•Recommended products to clients based on their unique nutritional needs•Provided outstanding customer experience to all individuals visiting the store•Ordered and managed inventory on a weekly basis, communicating shortages to management•Maintained a food-safe and sanitary environment -
Customer Service ManagerLeo'S Grocery & Cafe Sep 2008 - Nov 2019Buenos Aires Province, Argentina• Led a 10-member team, offering guidance to ensure the delivery of exceptional customer service• Managed vendor communication, order placement, receipt verification, and issue resolution, ensuring seamless inventory management• Greeted and assisted customers with their inquiries, offering personalized and attentive service tailored to their individual needs
Pamela Bueno Education Details
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Fullstack Development
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Hospitality And Customer Relations -
Intro To Web Development
Frequently Asked Questions about Pamela Bueno
What company does Pamela Bueno work for?
Pamela Bueno works for Balance Books
What is Pamela Bueno's role at the current company?
Pamela Bueno's current role is Freelance Bookkeeper.
What is Pamela Bueno's email address?
Pamela Bueno's email address is pa****@****ply.com
What schools did Pamela Bueno attend?
Pamela Bueno attended Plataforma 5 - Coding Bootcamp, Ciccc - Cornerstone International Community College Of Canada, Plataforma 5 - Coding Bootcamp.
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